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Managing your billing service plan and payment
method in the RingCentral mobile app
| RingCentral app
The Billing section of the RingCentral Online account allows admins to:
- View and manage payment, and services tied to their RingCentral account,
- Access information about your service plan and payment information, and
- Enable/disable international calling and view calling rates.
Note: Only the super admin, billing admin or any custom role with the right permission can access and perform changes to the Billing section.
Managing your Service Plan
The Service Plan section allows you to view and manage the services tied to your RingCentral account.
1. On the RingCentral mobile app, tap More at the bottom menu and select Admin.
2. Go to Billing > Service Plan.
3. From the Service Plan menu, you can view and manage the following:
- Service Plan: View the RingCentral plan your account is subscribed to.
- Account Credit: If you downgrade your account at the middle of your billing cycle, the remaining funds will be added to your account credits instead of a refund.
- Billing Cycle: View your current billing cycle.
- Next Billing Date: This shows the date when RingCentral receives the payment from your account.
- Usage Info: View your total used plan minutes.
- Additional Services: Lists the add-on services not included in your base plan that you have added to your RingCentral Account.
- Additional Phones: Lists the additional phones not included in your base plan that you have added to your RingCentral Account.
- Billing History: View the list of your billing transactions and billing statements. Tap each order to view order details or tap View Full Billing History. You can enable or disable to automatically receive billing statements via email.
- Auto-Purchase: Select the calling credits package that RingCentral automatically adds to your account when you are running low on calling credits to prevent any potential interruption of service.
- Cancel Service Plan: Provides you the contact information to proceed with canceling your service plan and what to expect after your account is canceled.
Configuring your Payment Method
The Payment Method section allows admins to view and manage payment methods tied to their RingCentral account.
- On the RingCentral mobile app, tap More at the bottom menu and select Admin.
- Go to Billing > Payment Method.
- Tap Edit at the upper right.
- Enter your card information in the fields.
- Tick the box in the acknowledgment below then tap Save at the upper right.
Enabling/disabling international calling and viewing call rates
International calling enables you to make phone calls outside your country. As an admin, you can enable/disable international calling. You can also navigate through the Country & Number list to view the calling rates.
Note: If the international calling option is disabled, you will not be able to do outbound calls for your account lines.
1. On the RingCentral mobile app, tap More at the bottom menu and select Admin.
2. Go to Billing > Calling Rates.
3. Tap Enable/Disable International Calling.
4. Tap OK on the confirmation window.
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