Managing message settings in the
RingCentral
app
==================================================================================================================
You can customize how conversations, unread messages, mentions, and notifications appear in the
RingCentral
app.
Where do you want to manage your message settings?
## Desktop & web
Managing message settings in the desktop and web app
----------------------------------------------------
To manage your message settings:
* In the navigation bar, click **Settings**.
* Click **
Chat
** .
### Conversation list
Under **Conversation list**, you can manage how conversations and unread messages appear.
* **Max conversations** : Select the maximum number of read conversations shown in the Direct messages and Teams list when you're in the [folder view](https://support.ringcentral.com/article-v2/Organizing-your-conversations-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""). You can set your maximum between two and 60. All unread messages will still be displayed.
* **New message badge count** : Select how your app counts unread messages.
* *All new messages*: Includes all unread messages, even if you're not mentioned.
* *Direct messages and mentions only* : Counts direct messages and messages where you're mentioned, including*@yourname* and *@team*.
* **Mark unread conversations in bold:** When turned on, conversations with unread messages appear in bold text. This setting is automatically on if you selected **Direct messages and mentions only** for your badge count.
* **Show icons for unread @mentions:** Turn this setting on or off to display icons next to conversations with unread mentions.
* **Orange @ icon:** You've received a direct mention (*@yourname*).
* **Blue starburst icon:** You've received a team mention (*@team*).
* **Keep messages in Unread:** Turn this setting on to keep read conversations visible in the **Unread** and **Unread @mentions** views.
* **Move muted conversations to the top:** Select when a muted conversation is moved to the top of the conversations list.
* *With direct mentions*: Muted conversations move to the top only when you receive a direct @mention. Messages that include only @team won't move the conversation.
* *With any new messages*: Muted conversations move to the top whenever a new message is received.
### Message thread
Under **Message thread** , click the toggle to turn**Show link previews on** or off.
When turned on, preview cards appear for links shared in message threads. These previews show a summary of the linked content, such as the page title, description, and thumbnail image, so you can see what the link contains without clicking through.
### Guest notification
Under **Guest notifications** , click the toggle to turn **Display guest indicators**on or off.
When turned on, there will be a visual reminder when a team conversation includes outside guests. Note that even if you turn off **Display guest indicators**, they'll still appear in:
* Team profiles
* Group profiles
* User and mini profiles
* Contact search results
* Contacts list
**Additional resources**
[Sending a message](https://support.ringcentral.com/article-v2/Sending-a-message-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")
[Using emoji reactions](https://support.ringcentral.com/article-v2/Using-emojis-in-your-messages-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")
[Using @mentions](https://support.ringcentral.com/article-v2/Using--mentions-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")
[Managing your messages](https://support.ringcentral.com/article-v2/Managing-your-messages-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")
## Mobile
Managing message settings in the mobile app
-------------------------------------------
To manage your message settings, tap your profile picture at the top left, then tap **Message**.
* **New message badge count:** Select how your app counts unread messages.
* *All new messages*: Includes all unread messages, even if you're not mentioned.
* *Direct messages and mentions only* : Counts direct messages and messages where you're mentioned, including *@yourname* and *@team*.
* **Mark unread conversations in bold:** When turned on, conversations with unread messages appear in bold text. This setting is automatically on if you selected *Direct messages and mentions only* for your badge count.
* **Move muted conversations to the top:** Select when a muted conversation is moved to the top of the conversations list.
* *With direct mentions*: Muted conversations move to the top only when you receive a direct @mention. Messages that include only @team won't move the conversation.
* *With any new messages*: Muted conversations move to the top whenever a new message is received.
* **Show link previews:** When turned on, preview cards appear for links shared in message threads. These previews show a summary of the linked content, such as the page title, description, and thumbnail image, so you can see what the link contains without tapping through.
* **Swipe to reply (iOS only):** This allows you to swipe right to respond to a message (iOS only). It's turned off by default.
* **Display flags for external guests:** When turned on, there'll be a visual reminder when a team conversation includes outside guests.
* **Shortcut for external keyboards (iOS only):** If you've connected an external keyboard to your iOS device, tap to select how you want to use the Enter/Return key.
* *Enter/Return sends message*
* *Enter/Return inserts new line*
**Additional resources**
[Sending a message](https://support.ringcentral.com/article-v2/Sending-a-message-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
[Using emoji reactions](https://support.ringcentral.com/article-v2/Using-emojis-in-your-messages-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
[Using @mentions](https://support.ringcentral.com/article-v2/Using--mentions-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
[Managing your messages](https://support.ringcentral.com/article-v2/Managing-your-messages-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")