Managing attached files in the
RingCentral
app
================================================================================================================
If you or another user attaches a file to a message, there are several actions you can take to manage the file, such as:
* Downloading
* Sharing
* Renaming
* Deleting
You can also show or hide a preview of a file, or comment on a file.
Where do you want to manage your attached files?
## Desktop & web
Downloading a file
------------------
If a file was attached from a computer source and not Google Drive, you have the option to download that file onto your computer. To download a file:
* Go to **
Chat
** in the navigation bar and locate the file you'd like to download.
* Hover your mouse over the file and click the **Download** down arrow button that appears at the bottom of the file.
Sharing a file
--------------
If you or another user has shared a file, you can share that file to any user, group, or team. To share an attached file:
* Go to **
Chat
** in the navigation bar and locate the file you'd like to share.
* Hover your mouse over the file and click the three-dot **More** icon that appears in the bottom right-hand corner of the file.
* Select *Share file* from the dropdown to open the **Share file** window.
* Search for and select the person or team you'd like to share the file with. You can also select a conversation from the **Recent conversations** list.
Renaming a file
---------------
If you shared a file that you'd like to rename:
* Go to **
Chat
** in the navigation bar and locate the file you'd like to rename.
* Hover your mouse over the file and click the three-dot **More** icon that appears in the bottom right-hand corner of the file.
* Select *Rename file* from the dropdown to open the **Rename file** window.
* Click into the **Filename** field and make any changes to the filename.
* Click **Save** to complete renaming the file.
Once you've saved your changes, you'll see the filename change to reflect the change.
Deleting attached files
-----------------------
To delete a file:
* Go to **
Chat
** in the navigation bar and locate the file you'd like to delete.
* Hover your mouse over the file and click the three-dot **More** icon that appears in the bottom right-hand corner of the file.
* Select *Delete file* from the dropdown. This will prompt a confirmation message.
* Click **Delete** to complete deleting your file.
Note: If the file has been shared by other people, deleting a file will delete the file in your conversation and all conversations it has been shared with.
## Mobile
Saving a file
-------------
If a file was attached from a mobile device or computer source and not Google Drive, you can save that file to your mobile device. To save a file:
* Go to **Message** in the bottom menu bar.
* Select a conversation from the conversation list.
* Locate and open the file you'd like to save in the message thread.
* Tap the three-dot **More** icon at top right. (For iOS, tap the share icon)
* Select *Save* from the dropdown.
Note: This option is only available for image files.
Sharing a file
--------------
If you or another user has shared a file, you can share that file to any user, group, or team in the mobile app. To share an attached file:
* Go to **Message** in the bottom menu bar.
* Select a conversation from the conversation list.
* Locate and open the file you'd like to share in the message thread.
* Tap the three-dot **More** icon in the top right corner of the app (For iOS, tap the share icon).
* Select *Share file* from the dropdown.
If you are sharing an audio or a video file, tap and hold on the file, then tap the share button.
Deleting attached files
-----------------------
To delete a file:
* Go to **Message** in the bottom menu bar.
* Select a conversation from the conversation list.
* Locate the file you'd like to delete in the message thread.
* Tap the text in the message or any open space in the message.
* Tap the three-dot **More** icon.
* Select *Delete message and attachment* or *Delete attachment* in the pop-up menu.
* Tap **Delete** in the window. If the file has been shared by another user, you'll have the option to:
* **Delete in this conversation**: Deletes the file in your conversation
* **Delete in all conversations**: If the file has been shared by other people, this option deletes the file in your conversation and all conversations it has been shared with
* **Cancel**: The file will not be deleted from your conversation and any conversations it has been shared with
Note: If you're a guest in a group or team conversation, you can't delete a file that has been shared by other users who are members of the group or team.