Setting notifications preferences for messages in the <var class="keyword">
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RingCentral
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When you receive messages from a direct, group, or team message, you can choose how you want to be notified about the message.

You can also [manage message notifications and sounds](https://support.ringcentral.com/article-v2/Managing-notifications-and-sounds-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "") for your desktop, web, and mobile app in the settings.

Where do you want to set your message notifications?

## Desktop & web

Setting notifications in the desktop and web app
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* In the navigation bar, click **Message**.
* Hover over a conversation and click the three-dot **More** icon (a). You can also click the three-dot **More** icon at the top right of the message window (b).

  ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/MsgNotifSettings1.png)

  From the More menu, you have the option to:

  * **Mute conversation** (a) to mute all conversation notifications unless you're @mentioned.

    A muted conversation will display a crossed-out bell icon (b) next to the user or team name.

    ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/MsgNotifSettings2.png)

    In your [message settings](https://support.ringcentral.com/article-v2/Managing-message-settings-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), you can choose to have muted conversations moved to the top of your conversation list with any new message, or only when you've been @mentioned. Muted conversations with unread messages will display in bold font, and show the number of unread messages.

    If [Show icons for unread @mentions](https://support.ringcentral.com/article-v2/Using--mentions-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "") is turned on in your settings and you're @mentioned, the unread conversation will display an orange direct mention notification icon next to the user or team name, even if the conversation is muted.

    ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/MsgNotifSettings3.png)

  * Change your **Notification preferences** as needed.
    * **Mute conversation**: Check the box to mute notifications. Uncheck the box to unmute.
    * **Turn on desktop notifications**: Check the box to turn on notifications in the desktop app, and select a sound from the dropdown. If you want to get new message notifications and see the number of unread messages without sounds or alerts, uncheck the box.
    * **Turn on mobile notifications**: Click the dropdown to turn notifications in the mobile app on or off.
    * **Turn on email notifications** : Click the dropdown to receive email notifications *Every 15 minutes* or *Every hour* or to turn email notifications off.

    ![Notification preference](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/messagenotif2.png)

## Mobile

Setting notifications in the mobile app
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To mute a conversation:

* In the bottom toolbar, tap **Message** .
  * Android users: Long-press a conversation, then tap **Mute conversation**.
  * iOS users: Swipe left on a conversation, tap **More** , then tap **Mute conversation**.

To manage your notification preferences:

* In the bottom toolbar, tap **Message**.
* Tap a conversation.

  ![Tap a conversation](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/messagenotif3.png)

* Tap the user or team name at the top.

  ![Tap a user or team name](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/messagenotif4.png)

* Tap the gear icon at the top right.

  ![Tap the gear icon](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/messagenotif5.png)

  * **Mute conversation**: Tap the toggle to mute or unmute mobile and email notifications.
  * **Mobile notifications** : Tap to receive mobile notifications for *Every message* or to turn mobile notifications off.
  * **Email notifications** : Tap to receive email notifications *Every 15 minutes* , *Every hour* or to turn email notifications off.

    ![Notification preference](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/message/Setting-message-notification-preferences-in-the-RingCentral-app/images/messagenotif6.png)