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Using keyboard shortcuts in the RingCentral app

Last updated on September 19, 2022
Keyboard shortcuts in the RingCentral app on your desktop or web browser let you simplify your navigation by pairing commonly used actions with various key combinations. For example, you can use keyboard shortcuts to make changes to a message, answer an incoming call, or switch between conversations.

Accessing keyboard shortcuts

Click Settings in the left navigation bar, then select Keyboard shortcuts.
Click Settings then Keyboard shortcuts

Configuring Enter/Return settings

Under Text message and Message options, locate the toggle for Send message using Enter/Return key.
 
If Send message using Enter/Return key is turned on, pressing Enter/Return on your keyboard will send your texts and messages. To insert a new line, press Shift+Enter/Return.
 
If Send message using Enter/Return key is turned off, pressing Enter/Return on your keyboard will insert a new line. Press Shift+Enter/Return to send your texts and messages.

Note: Send message using Enter/Return key is turned on by default.

Keyboard shortcuts for Mac

Refer to the images below for the master list of keyboard shortcuts.

Note: Some Quick actions shortcuts may not work depending on your permissions settings.
Keyboard shortcuts for Mac

Keyboard shortcuts for Windows

Keyboard shortcuts for Windows
Keyboard shortcuts for Windows
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Using keyboard shortcuts in the RingCentral app 

Last updated on May 18, 2022
The RingCentral app has keyboard shortcuts to simplify your navigation within the app, whether that’s returning to a previous conversation or making changes to a message. Keyboard shortcuts allow users to more easily navigate our desktop and web apps by pairing commonly used actions with various key combinations. 

Accessing keyboard shortcuts

Click Settings at the bottom left of the left navigation bar, and then select the Keyboard shortcuts tab in the left pane. 
 
Refer to the table below for the master list of shortcuts that will appear on the keyboard shortcuts settings page.

Note: Some quick actions may not be accessible depending on the user’s permissions.

Quick Actions

Action
Windows
Mac
Open dialpad
alt + D
option + D  
New Text
alt + T
option + T   
New Fax
alt + F
option + F 
New message
alt + M
option + M  
New Team
alt + shift + M
option + shift + M
New video meeting
alt + V
option + V
Schedule video meeting
alt + shift + V
option + shift + v
Switch conversation
ctrl + K
cmd + K 
Search
ctrl + F
cmd + F  
Reload
ctrl + R 
cmd + R
Zoom in
ctrl + =
cmd + =
Zoom out
ctrl + -
cmd + -
Reset zoom
ctrl + 0
cmd + 0

App Navigation

Action
Windows
Mac
Forward in history
alt + →
option + → 
Backward in history
alt + ←
option + ← 
Previous list item
alt + ↑
option + ↑
Next list item
alt + ↓
option + ↓
Jump to previous section
alt + shift + ↑
option + shift + ↑
Jump to next section
alt + shift + ↓
option + shift + ↓
Toggle show unread
ctrl + shift + U
cmd + shift + U
[First navigation tab]
alt + 1
option + 1
[Second navigation tab]
alt + 2
option + 2
[Third navigation tab]
alt + 3
option + 3
[Fourth navigation tab]
alt + 4
option + 4
[Fifth navigation tab]
alt + 5
option + 5
Settings tab
ctrl + ,
cmd + ,
Keyboard shortcuts page
ctrl + .
cmd + .
Resource center
ctrl + /
cmd + /
Note: You can customize the order of your navigation tabs, and will reflect your current top-to-bottom order as seen in the app.

Active call

Action
Windows
Mac
Answer incoming call
alt + A 
option + A
End Call
alt + E
option + E
Mute/unmute call
alt + space
option + space
Hold/unhold call
alt + H
option + H
Transfer call
alt + X
option + X
Park call
alt + P
option + P

Text Formatting

Action
Windows
Mac
Text Formatting Mode
ctrl + E
cmd + E
Bold
ctrl + B
cmd + B 
Underline
ctrl + U 
cmd + U 
Italics
ctrl + I 
cmd + I 
Strikethrough
ctrl + shift + X 
cmd + shift + X
Undo changes
ctrl + Z
cmd + Z
1. numbered list
alt + shift + N
option + shift + N
●  bullet list
ctrl + shift + L
cmd + shift + L
Increase indent
ctrl + shift + 1
cmd + shift + 1
Decrease indent
ctrl + shift + 2
cmd + shift + 2
Insert Link
ctrl + L
cmd + L
Insert Horizontal Line
alt + shift + H
option + shift + H
Send formatted message
ctrl + shift + S
cmd + shift + S
Edit previous message
@mention 
@[a-z] 
@[a-z]
Direct link (to a team)
#[a-z]
#[a-z]
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