Organizing your conversations in the
RingCentral
app
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You can organize and locate your conversations using a variety of viewing, sorting, and filtering options to keep important messages easily accessible.
Where do you want to organize your conversations?
## Desktop & web
Organizing conversations in the desktop and web app
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In the desktop and web app, you can create and use folders to group and sort messages. You can also [turn on message previews](#showing-message-previews ""), [pin conversations](#pinning-conversations ""), [mark conversations as favorites](#adding-conversation-favorites ""), and use search and filter features to quickly find messages.
Organizing conversations by folder
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Folders help you group related conversations and keep your message list organized. You can create custom folders in addition to the default Favorites, Direct messages, and Teams folders.
* In the navigation bar, click **Message**.
* At the top of the Message pane, click the **Show folders** icon to turn on folder view.
* When folder view is on, your messages are organized by default into *Favorites* , *Direct messages* , and *Teams* .
When the folder view is off, your messages are organized by tabs: *All* , *Direct* , *Team* , and *Favorites* . In each tab, [pinned conversations](#pinning-conversations "") appear at the top in order of most recent activity, followed by all other conversations sorted by the most recent message.
### Creating a folder
To create new folders:
* In the navigation bar, click **Message**.
* Click the three-dot **More** icon at the top of the left panel.
* Click the**New folder** icon.
* Enter a name for the folder, then enter the names of the conversations you want to put into the new folder. Choose a color tag (optional). The new folder's font color will match the color tag.
* Click **Create** .
You can rearrange the new folders, **Favorites** , and **Direct messages** by dragging and dropping them into a different order. **Teams** will always remain at the bottom of your conversation folder list.
### Moving a conversation to a folder
* In the navigation bar, click **Message**.
* Hover over the conversation you want to move to a folder, then click the three-dot **More** icon to the right of the name.
* Hover over **Move conversation to...**
* Select the folder from the list or you can create a new folder.
### Sorting your favorites and custom folders
You can sort the conversations in your **Favorites** and custom folders manually by dragging and dropping them into a different order. Your direct messages and teams will always be organized with the most recent message at the top.
To sort the conversations in your **Favorites** or custom folders manually:
* In the navigation bar, click **Message**.
* At the top of the **Message** pane, click the three-dot **More** icon.
* Hover over **Sort Favorites** or**Sort Folders** , then select Sort *Manually* .
* You can sort the conversations in your Favorites folder or a custom folder by dragging and dropping them into a different order.
Adding a conversation to your favorites
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If you have certain conversations that you want to keep track of, or prioritize over others, you can add those conversations to your **Favorites**.
* In the navigation bar, click **Message**.
* Hover over the conversation you want to favorite, then click the three-dot **More** icon to the right of the name.
* In the dropdown, select *Add to Favorites* .
Once you've added a conversation to **Favorites**, it will appear at the top of that list.
A conversation you've marked as a favorite has a star icon next to its name. Click the star icon to add or remove any conversation from your **Favorites**.
Pinning conversations
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You can pin important conversations to keep them at the top of the Message list or the top of a folder, and they'll stay at the top when switching between the All and Unread filters.
* In the navigation bar, click **Message**.
* Hover over the conversation you want to pin, then click the three-dot **More** icon to the right of the name.
* In the dropdown, select *Pin conversation* .
* To remove a pin, select **Unpin** from the same menu. The conversation will return to its normal position in the list.
Searching your messages
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To search your messages, click the **Search conversations** field at the top of the **Message** pane, then enter a name or keyword to search all conversations. Click the **Close (X)** icon when you're done.
Viewing unread messages
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To view only your unread messages, click **Unread** at the top right of the conversation list. The number of conversations with unread messages is shown in parentheses. Click **All** to return to your full conversations list.
You can also click the dropdown to show only those conversations that contain unread messages, unread @mentions, drafts, failed messages, or muted conversations.
Viewing @mentions
-----------------
To view all of your direct [@mentions](https://support.ringcentral.com/article-v2/Using--mentions-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web ""), click the three-dot **More** icon at the top of the **Message** pane, then click the **@** icon. Click any conversation from the list in the left panel to return to your normal view.
Showing message previews
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A message preview displays the sender's profile picture and the text of the last message sent. To turn on message previews, click the three-dot **More** icon at the top right of the **Message** pane, then click the toggle for **Show message preview**.
Pop out conversations
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You can open conversations in separate windows for easier multitasking. This lets you view and respond to conversations while accessing other features in the app. You can pop out up to 20 message windows, and can move those windows anywhere on your screen.
* In the navigation bar, click **Message**.
* Select a conversation from the list.
* Click the three-dot **More icon** (a) in the conversation window, then select **Pop out conversation** (b).
You can adjust the size of the popped-out window and move it anywhere on your screen. Your conversations will also be accessible in the main app. If you have popped out one or more conversations and want to bring them to the front of your screen, click the **
RingCentral
** app icon in your menu bar.
To close a popped-out window, click the **Close** button (Mac) at the top left, or the **Exit** button (Windows) at the top right.
## Mobile
Organizing conversations in the mobile app
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Whenever you start a new conversation in the
RingCentral
mobile app, that conversation will appear in your conversation lists. Conversation lists are separated into four tabs: *All, Direct, Teams,* and *Favorites*.
Viewing unread messages
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To only view your unread messages in the conversation list, tap the toggle to **Unread** (a) at the top of the conversation list. Tap **All** to view all conversations.
You can also filter your messages by tapping the **Filter** icon (b) toggle. From the dropdown (b) you can filter your list by unread @mentions, conversation drafts, failed messages, or muted conversations.
Tap the three-dot **More** icon (c) to view your message reminders, bookmarks, all @mentions, and your *Me conversation*.
Adding a conversation to your favorites
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To keep track of or prioritize certain conversations, you can mark them as favorites and move them to the **Favorites** tab.
For Android:
* Tap **Message**.
* Long-tap on the conversation in your list, then select *Add to favorites* .
* To remove: Long-tap again and select *Remove from favorites*.
For iOS:
* Tap **Message**.
* Swipe left on the conversation in your list, then tap **Favorite** .
* To remove: Swipe left again, then tap **Favorited**.
Pinning conversations
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You can pin important conversations to keep them at the top of the Message list or the top of a folder, and they'll stay at the top when switching between the All and Unread filters.
For Android:
* Tap **Message**.
* Long-tap on the conversation in your list, then select *Pin conversation* .
* To remove: Long-tap again and select *Unpin conversation*. The conversation will return to its normal position in the list.
For iOS:
* Tap **Message**.
* Swipe right on the conversation, then tap **Pin** .
* To remove: Swipe right again, then tap **Unpin**. The conversation will return to its normal position in the list.