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Using @mentions in the RingCentral mobile app 

Last updated on June 22, 2022
You can use @mentions to call someone’s attention to a specific message, or to make reference to a message posted in a previous conversation. 
 
You can use @mentions for:
  • Directly mentioning one person (red @sign) 
  • Or an entire team (black @sign) of users to a particular message.

Mentioning a person using @mention

If you want to @mention a person, you will be limited to the people in the current conversation. If you would like to @mention a person that is not currently part of a conversation, you will first need to invite them to that conversation. 
 
Mentioning a person using @mention is intended to draw that person's attention to a message. If someone @mentions you in a conversation, your name will be highlighted in yellow so you can see that you’ve been mentioned.

If you or another person have @mentioned another user, that person’s name will appear in blue text. 
 
There are two ways to @mention a person. One way is by quoting a previous message. When you quote another user’s message, it will automatically @mention the owner of the original message. To learn more, visit Managing your messages in the RingCentral mobile app
 
The other method is by manually @mentioning a person in your message. 
 
To @mention a person when composing a message:
  1. Navigate to Message via the bottom menu bar.
  2. Select a conversation from the conversation list.
  3. Type the @ symbol in the message field to reveal a list of contacts whom you can @mention in this conversation.
  4. (Optional) Type a name to narrow your search results.
  5. Select a name from the list.
  6. Compose your message, then tap Send.

Mentioning a team using @team

If you would like to draw the attention of an entire team to a particular message, you can include @team in your message. To @mention a team when composing a message:
  1. Navigate to the Message section of the app.
  2. Select a team conversation from the conversation list.
  3. Type the @ symbol in the message field to reveal a list of contacts and teams whom you can @mention in this conversation.
  4. Select @Team (notify everyone) from the list.
  5. Once you’ve composed your message, tap Send.
Once you have sent a message with an @team mention, everyone in that team will receive a notification, and ‘Team’ will appear in the message, highlighted in yellow. 

Note: Team admins can enable or disable @team mentions for that team in the Team settings section in the team profile. To learn more, visit Creating a new team in the RingCentral mobile app

Viewing @mentions

  1. Navigate to Message in the bottom menu bar.
  2. Tap the three-dot More icon at top right (Android) or tap the filter icon (iOS).
  3. Select @mentions in the dropdown.
Here, you will see a list of all messages that have @mentioned you. Your most recent @mentions will appear at the top.
 
If you would like to view and respond to an @mention in the conversation in which it appears, tap that message to open the part of that conversation that contains your@mention.

Hyperlink to a team

You can refer to your team in any conversations by using the @ or # sign. This will create a direct conversation link to a team or a person in that team.
  1. Navigate to Message in the bottom menu bar.
  2. Select any conversation.
  3. Type # in the message field to bring up a list of links to your existing teams. Tap the name of the team you want to link to. You can also type @ to bring up a list of team members whom you can @mention.
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