Mobile

Using @mentions in the RingCentral mobile app

Last updated on June 22, 2022

Understanding the Message interface
Intro to Message in the RingCentral app

Navigating the Message interface in the RingCentral mobile app
Starting a chat
Sending a message in the RingCentral mobile app

Creating a group chat in the RingCentral mobile app

Managing your messages in the RingCentral mobile app

Using @mentions in the RingCentral mobile app

Creating a notification bubble from a chat in the RingCentral mobile app for Android

Replying with a message for incoming calls in the RingCentral mobile app
Managing attached files
Attaching a file in the RingCentral mobile app

Viewing a file in the RingCentral mobile app

Sharing a file to the RingCentral mobile app

Managing attached files in the RingCentral mobile app

Deleting attached files in the RingCentral mobile app
Managing your tasks
Creating a task in the RingCentral mobile app

Managing tasks in the RingCentral mobile app
Managing events
Creating an event in the RingCentral mobile app

Managing an event in the RingCentral mobile app
Managing a team
Intro to teams in the RingCentral app

Creating a new team in the RingCentral mobile app

Joining a team in the RingCentral mobile app

Managing a team's members in the RingCentral mobile app

Understanding a team's profile in the RingCentral mobile app

Making a team member a team admin in the RingCentral mobile app

Managing your account’s teams in the RingCentral mobile app
Understanding conversation details
Viewing a conversation’s details in the RingCentral mobile app
Managing your conversations
Searching for a user or conversation in the RingCentral mobile app

Filtering your messages in the RingCentral mobile app

Organizing your conversations in the RingCentral mobile app

Setting message notification preferences in the RingCentral mobile app

You can use @mentions to call someone’s attention to a specific message, or to make reference to a message posted in a previous conversation.

You can use @mentions for:

Directly mentioning one person (red @sign)
Or an entire team (black @sign) of users to a particular message.

Mentioning a person using @mention

If you want to @mention a person, you will be limited to the people in the current conversation. If you would like to @mention a person that is not currently part of a conversation, you will first need to invite them to that conversation.

Mentioning a person using @mention is intended to draw that person's attention to a message. If someone @mentions you in a conversation, your name will be highlighted in yellow so you can see that you’ve been mentioned.

If you or another person have @mentioned another user, that person’s name will appear in blue text.

There are two ways to @mention a person. One way is by quoting a previous message. When you quote another user’s message, it will automatically @mention the owner of the original message. To learn more, visit Managing your messages in the RingCentral mobile app.

The other method is by manually @mentioning a person in your message.

To @mention a person when composing a message:

Navigate to Message via the bottom menu bar.
Select a conversation from the conversation list.
Type the @ symbol in the message field to reveal a list of contacts whom you can @mention in this conversation.
(Optional) Type a name to narrow your search results.
Select a name from the list.
Compose your message, then tap Send.

Mentioning a team using @team

If you would like to draw the attention of an entire team to a particular message, you can include @team in your message. To @mention a team when composing a message:

Navigate to the Message section of the app.
Select a team conversation from the conversation list.
Type the @ symbol in the message field to reveal a list of contacts and teams whom you can @mention in this conversation.
Select @Team (notify everyone) from the list.
Once you’ve composed your message, tap Send.

Once you have sent a message with an @team mention, everyone in that team will receive a notification, and ‘Team’ will appear in the message, highlighted in yellow.

Note: Team admins can enable or disable @team mentions for that team in the Team settings section in the team profile. To learn more, visit Creating a new team in the RingCentral mobile app.

Viewing @mentions

Navigate to Message in the bottom menu bar.
Tap the three-dot More icon at top right (Android) or tap the filter icon (iOS).
Select @mentions in the dropdown.

Here, you will see a list of all messages that have @mentioned you. Your most recent @mentions will appear at the top.

If you would like to view and respond to an @mention in the conversation in which it appears, tap that message to open the part of that conversation that contains your@mention.

Hyperlink to a team

You can refer to your team in any conversations by using the @ or # sign. This will create a direct conversation link to a team or a person in that team.

Navigate to Message in the bottom menu bar.
Select any conversation.
Type # in the message field to bring up a list of links to your existing teams. Tap the name of the team you want to link to. You can also type @ to bring up a list of team members whom you can @mention.