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Getting help in the RingCentral apps

In the RingCentral desktop and mobile app, you can get quick tips and step-by-step guides, watch how-to videos, and ask for help from our AI-powered chatbot. You can also explore new features, view app information, and report issues.

Where do you want to get help?

Desktop & webMobile

Getting help in the RingCentral desktop and web app

While using the RingCentral desktop and web app, you can get in-context help right in the

Message

,

Video

,

Phone

,

or

Webinar

tabs, or you can explore more help and features by clicking the

Help

tab.

Using in-context help in the RingCentral desktop and web app

To get help while using the

Message

,

Video

,

Phone

,

or

Webinar

tabs, click the question mark icon at the top right.

A

Help

panel will pop up on the right.

Click the
Report an issue
icon (a) to report technical issues.
Click the
X
icon (b) to close the
Help
panel.
Click any link under
Popular in
(c) to visit the troubleshooting article.
Click
Enter a topic or question
(d) to search for more articles.
Click
Need more help?
(e) to visit the RingCentral Help center.
Click the blue
conversation bubble
icon in the bottom right corner (f) to ask the AI-powered chatbot for support.

Using the Help center in the RingCentral desktop and web app

Click the

Help

icon in the navigation bar to visit the RingCentral Help center. You’ll see an orange alert bubble on the

Help

icon if there is a new feature or content.

The Help center is organized into tabs (a):

Help
: View top help topics and browse articles. Enter a topic or question in the search bar to search our support site.
How-to videos
: Watch how-to videos and learn about features in the RingCentral app. Click one of the topics to find specific videos:
All
,
Message
,
Phone
,
Text
,
Fax
,
Video
,
Webinar
,
or
Admin
.
Note: Available videos depend on your language and region.
Explore
: Choose a feature or topic to see the related how-to videos and help articles, access RingCentral University training, or explore all RingCentral features.
What’s new
: See highlights of new RingCentral features, read release notes, and stay up to date with the latest improvements and bug fixes for the RingCentral desktop and web app.

In the upper right corner, you can report an issue (b), or click the three-dot

More

icon (c) to see details about your RingCentral app or suggest a feature. You can also click the blue

conversation bubble

icon in the bottom right corner (d) to ask the AI-powered chatbot for support.

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