Getting help in the RingCentral apps
====================================
In the RingCentral desktop and mobile app, you can get quick tips and step-by-step guides, watch how-to videos, and ask for help from our AI-powered chatbot. You can also explore new features, view app information, and report issues.
Where do you want to get help?
## Desktop & web
Getting help in the RingCentral desktop and web app
---------------------------------------------------
While using the RingCentral desktop and web app, you can get in-context help right in the **
Message
** , **
Video
** , **Phone** , or **Webinar** tabs, or you can explore more help and features by clicking the **Help** tab.
### Using in-context help in the RingCentral desktop and web app
To get help while using the **
Message
** ,**
Video
**, **Phone** ,or **Webinar** tabs, click the question mark icon at the top right.
A *Help* panel will pop up on the right.
* Click the **Report an issue** icon (a) to report technical issues.
* Click the **X** icon (b) to close the *Help* panel.
* Click any link under *Popular in* (c) to visit the troubleshooting article.
* Click **Enter a topic or question** (d) to search for more articles.
* Click **Need more help?** (e) to visit the RingCentral Help center.
* Click the blue **conversation bubble** icon in the bottom right corner (f) to ask the AI-powered chatbot for support.
### Using the Help center in the RingCentral desktop and web app
Click the **Help** icon in the navigation bar to visit the RingCentral Help center. You'll see an orange alert bubble on the **Help** icon if there is a new feature or content.
The Help center is organized into tabs (a):
* **Help**: View top help topics and browse articles. Enter a topic or question in the search bar to search our support site.
* **How-to videos** : Watch how-to videos and learn about features in the RingCentral app. Click one of the topics to find specific videos: *All* , *
Message
* , *Phone* , *Text* , *Fax* , *
Video
* , *Webinar*, or *Admin* .
Note: Available videos depend on your language and region.
* **Explore**: Choose a feature or topic to see the related how-to videos and help articles, access RingCentral University training, or explore all RingCentral features.
* **What's new**: See highlights of new RingCentral features, read release notes, and stay up to date with the latest improvements and bug fixes for the RingCentral desktop and web app.
In the upper right corner, you can [report an issue](https://support.ringcentral.com/article-v2/Reporting-an-issue-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "") (b), or click the three-dot **More** icon (c) to see details about your RingCentral app or suggest a feature. You can also click the blue **conversation bubble** icon in the bottom right corner (d) to ask the AI-powered chatbot for support.
## Mobile
Using the Help center in the RingCentral mobile app
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To access the Help center, tap your profile photo at the top left to open your profile menu. Scroll down and tap **Help center**.
The Help center is organized into tabs:
* **Help**: View top help topics and browse articles. Enter a topic or question in the search bar to search our support site.
* **How-to videos** : Watch how-to videos and learn about features in the RingCentral app. Click one of the topics to find specific videos: *All* , *
Message
* , *Phone* , *Text* , *Fax* , *
Video
* , *Webinar*, or *Admin* .
Note: Available videos depend on your language and region.
* **Explore**: Choose a feature or topic to see the related how-to videos and help articles, access RingCentral University training, or explore all RingCentral features.
* **What's new**: See highlights of new RingCentral features, read release notes, and stay up to date with the latest improvements and bug fixes for the RingCentral mobile app.
Scroll to the bottom of any tab for options to suggest a feature, [report an issue](https://support.ringcentral.com/article-v2/Reporting-an-issue-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), contact support, or join our community to ask questions and collaborate with other RingCentral users.
