To continue or start using SMS, please register your company with TCR through your online account by March 31st, 2023. Learn more

If you have questions about the new SMS registration process or are experiencing issues with SMS, please click here for more details.

Home > RingCentral MVP > Phone

Desktop & web

Calling on behalf of another user in the RingCentral desktop and web app

Last updated on Januart 4, 2023

Understanding the Phone interface
Intro to Phone in the RingCentral app

Navigating the Phone interface in the RingCentral app desktop and web
Making or taking calls
Setting up your RingCentral app desktop and web to receive queue calls

Making a call in the RingCentral app desktop and web

Taking a call in the RingCentral app desktop and web

Handling multiple calls in the RingCentral app desktop and web

Flipping a call in the RingCentral app desktop and web

Switching a call between desktop and phone in the RingCentral app

Starting a conference call in the RingCentral app desktop and web
Using RingOut®
Intro to RingOut®

Enabling and using RingOut in the RingCentral app desktop and web
Using the HUD
Enabling the HUD in the RingCentral app desktop and web

Using the HUD in the RingCentral app desktop and web

Adding an extension to your HUD in the RingCentral app desktop and web

Managing your HUD extensions in the RingCentral app desktop and web

Monitoring calls for other extensions in the RingCentral app desktop and web

Calling on behalf of another user in the RingCentral app desktop and web

Starting a conference call using the HUD in the RingCentral app desktop and web

Notifying members there’s a parked call in the RingCentral app desktop and web

Adding a park location in your HUD in the RingCentral app desktop and web

Getting desktop notifications for a parked call in the RingCentral app desktop and web

Deleting a park location in your HUD in the RingCentral app desktop and web

Transferring calls using the HUD in the RingCentral app for desktop and web
Understanding the dialpad and call controls
Using the dialpad in the RingCentral app

Understanding call controls in the RingCentral app desktop and web

Using Call to Video in the RingCentral app desktop and web

Switching between call audio sources in the RingCentral app

Parking and retrieving a call in the RingCentral app

Transferring a call in the RingCentral app desktop and web
Managing your call history
Viewing your call history in the RingCentral app

Deleting your call history in the RingCentral app

Managing call history entries in the RingCentral app desktop and web

Viewing call recordings in the RingCentral app
Managing voicemails
Managing your voicemails in the RingCentral app desktop and web
Managing text messages
Sending a text message in the RingCentral app desktop and web

Sending a group text message in the RingCentral app desktop and web

Managing text messages in the RingCentral app desktop and web
Managing faxes
Sending and receiving a fax in the RingCentral app desktop and web

Managing faxes in the RingCentral app desktop and web
Managing your Phone settings
Configuring phone settings in the RingCentral app desktop and web

Using the Click-to-Dial feature in the RingCentral app desktop and web

Configuring your work hours in the RingCentral app desktop and web

Setting up user call forwarding in the RingCentral app desktop and web

Setting up your voicemail in the RingCentral app desktop and web
Citrix VDI integration
Citrix VDI integration system requirements

Using Citrix VDI integration in the RingCentral desktop and web

How do I optimize my calls for Citrix?
VMware VDI integration
Using VMware VDI integration in the RingCentral app desktop

VMware VDI integration system requirements

With the Heads-up display (HUD) feature in the RingCentral desktop and web app, you can place calls on behalf of other users.

Note:

To place a call on behalf of another user, that user must turn on delegate permissions.
To use the HUD feature, you need to turn on the HUD feature. Learn more about enabling the HUD in the RingCentral desktop and web app.

Calling on behalf of another user from the new Phone menu

If you’re using the new Phone experience, read Navigating the new Phone interface in the RingCentral app.

In the left navigation bar, click Phone.
In the left panel, click the HUD tab.
Hover over the user extension you want to call on behalf of, then click Call on behalf. This will open the New Call dialer window.
Enter the number you want to call.
Click the Call button.

Calling on behalf of another user from the old Phone menu

In the left navigation bar, click Phone.
In the left panel, under HUD, click the Extensions tab.
Hover over the user extension you want to call on behalf of, then click Call on behalf. This will open the New Call dialer window.
Enter the number you want to call.
Click the call button.