Home > MVP > Phone > Phone in the RingCentral app > Turning on the Heads-up display in the RingCentral app

Turning on the Heads-up display in the RingCentral app

Last updated on September 9, 2022
The Heads-up display (HUD) provides advanced phone functionality and places your frequently used extensions at your fingertips. In the HUD, you can create a list of extensions and easily call, text, and monitor them in one place.
Desktop & web
Mobile

Turning on the HUD in the RingCentral app

  1. Go to Settings in the left navigation bar.
  2. Click the Phone tab.
  3. Under General, turn on the Heads-up display (HUD).
    1. If the RingCentral app is your default phone app, you can click Manage and turn on Ring when extensions I am monitoring receive incoming calls. Click Save.
Turn on HUD
turn on Ring when extensions I am monitoring receive incoming calls

Accessing the HUD

After turning on the HUD, go to Phone in the left navigation bar. Click a category to display it.
Note: Only the Extensions category is displayed by default. The other categories require admin set up. Contact your admin or RingCentral Customer Support.

Turning on the HUD

Note: The HUD is available only on Android mobile devices.
  1. Tap your profile photo in the top left of the app.
  2. Tap Phone.
  3. Under General, tap Heads-up display (HUD), then tap the toggle to turn on the HUD.
    1. If the RingCentral app is your default phone app, you can tap to turn on Ring when extensions I am monitoring receive incoming calls.

Accessing the HUD

After turning on the HUD, you can view and manage your user extensions by tapping the HUD icon in the More menu. You can move the HUD icon to your main screen by customizing your tabs.
Tap HUD
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Desktop & web

Enabling the HUD in the RingCentral app desktop and web

Last updated on April 29, 2022
The Heads-up display (HUD) in the RingCentral app provides you with advanced phone functionality and keeps your frequently used extension list at your fingertips. The HUD also lets you see user extensions in real-time whether they are available or engaged in a call.

Enabling the HUD feature via RingCentral app desktop

  1. Go to Settings via the left navigation bar.
  2. Click on the Phone tab from the left pane.
  3. Enable the toggle for the HUD feature under General.
Enabling the HUD
  1. Click Manage to enable or disable the Ring when extensions I am monitoring receive incoming calls option if the RingCentral app is your default phone app.
 enable or disable the Ring when extensions I am monitoring receive incoming calls option
  1. Click Save.

Accessing the HUD

To view the extensions in your HUD after enabling the feature, go to Phone via the left navigation bar, then click the category to be displayed:
  • Extensions: View user extensions.
  • Conference rooms: Join or make a conference call.
  • Delegated calls: View delegated calls.
  • Parked locations: View parked calls.
Note: By default, only the Delegated calls category is displayed. The other categories require admin set up. Contact customer support to learn more.
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