Desktop & web

Enabling and Using RingOut in the RingCentral app
desktop and web | RingCentral app 

The RingOut feature allows users who have an unstable internet connection to use a landline or a mobile phone to make phone calls while still utilizing the carrier services of RingCentral. 
 
Once the RingOut feature is enabled and set up, you can make a phone call using your RingCentral account by dialing the party you’d like to call in the RingCentral app, then take the call on the specified phone number.

Enabling RingOut

  1. Navigate to Settings via the left-hand navigation bar.
  2. Click on the Phone tab from the left pane.
  3. Enable the toggle switch for the RingOut feature under Outgoing calls.
Enabling RingOut

Setting up RingOut

If this is the first time you’re enabling the RingOut setting, the RingOut number window will show up to set up a RingOut number. If you cancel the RingOut number setup, the RingOut toggle will automatically be off.
Setting up RingOut numbers
After enabling the RingOut feature, you must select a number that the RingCentral app will call. From Select your RingOut number, you can choose from one of the following:
  • Choose a phone number registered to your call forwarding rules, then click Save.
  • Select Customer number and enter a phone number, then click Save.
Note: The text under the RingOut number section will show the RingOut number saved.
RingOut details

RingOut Settings

  • Confirm connection: When enabled, you will need to press 1 when you pick up the call using the RingOut device to connect the call.
  • RingOut number: Click Edit to change the RingOut number.

Using RingOut

Ensure that the RingOut feature is enabled.
  1. Typing a contact’s name or enter a phone number in the dial pad.
  2. Click the call button. RingCentral will then call your RingOut device.
  3. Answer the call from your designated RingOut number. The RingCentral app will then proceed to call the number you dialed.
Note: The dial pad will show the connection statuses.
RingOut connecting call
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