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Flipping a call in the RingCentral app

Last updated on September 23, 2022
Call flip lets you move a live call to another one of your phone numbers, such as your home phone, deskphone, or mobile phone. When you flip a call, the call will be on hold until the flip is complete. Call flip is useful when you need to continue a call on a different number. 
 
 
Note: Flipping a call is different from switching a call or transferring a call
 
Where do you want to flip a call?
Desktop & web
Mobile

Flipping a call in the RingCentral app on your desktop or web browser

  1. While on a call, click the three-dot More icon in the call window.
Click More
  1. Select Flip to open a list of available numbers.
Select Flip
  1. Select where you’d like to continue the call.
  2. Answer the call at the other number.
  3. To complete the flip, click the End call (red phone) button in the original call window.

Flipping a call in the RingCentral mobile app on Android

  1. While on a call, tap the three-dot More icon in the call window. 
  2. Select Flip to open a list of available numbers.
  3. Select where you’d like to continue the call.
  4. Answer the call at the other number.
  5. To complete the flip, tap the green check mark in the original call window.

Flipping a call in the RingCentral mobile app on iOS

  1. While on a call, tap the three-dot More icon in the call window. 
  2. Select Flip to open a list of available numbers. 
  3. Select where you’d like to continue the call. Tap Flip again to confirm. 
  4. Answer the call at the other number.
  5. To complete the flip, tap the green check mark in the original call window.
HomeRingCentral MVP > Phone
Desktop & web

Flipping a call in the RingCentral app desktop and web 

Last updated on May 17, 2022
Flipping a call, or call flip, is a feature in RingCentral app and RingCentral Phone. Call flip lets you transfer a live call to an assigned number with only a brief interruption to the call. While you flip a call, you will place that caller on hold until the flip has been completed.

In order for you to use call flip, you need to configure it in the Call Handling & Forwarding section of your RingCentral MVP account, including adding a list of numbers you can choose from to flip the call to. See How to Configure the Call Flip Settings to learn more.

Flipping a call for desktop or web

  1. Start a call.
  2. On the dialpad that appears, click the Call Actions ellipsis button to reveal a dropdown menu.
  3. Select Flip to open a small window with a list of available numbers that you can select to transfer the call to.
  4. Select the number you want to transfer the call to.
How to flip a call
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