Desktop & web

How do I optimize my calls for Citrix? | RingCentral app

Citrix is integrated with the RingCentral app for desktop and web to improve your audio calls quality. However, if your call isn’t being optimized, here is a possible solution.

Issue

Your RingCentral call is not being optimized by Citrix.

Affected environments

RingCentral web app
RingCentral desktop app
Browser content redirection Chrome extension

Resolution for RingCentral web app

You can find troubleshooting instructions here.

Resolution for RingCentral desktop app

If the indicator is not displayed but the Optimize media quality for Citrix is toggled on, that means the call is not being optimized. Close and launch the app again.
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