Viewing and managing text messages in the
RingCentral
app
===========================================================================================================================
You can organize and manage your text messages in various ways in the desktop, web, and mobile apps. You can share a message with someone else by forwarding it, remove specific messages you no longer need, prioritize certain conversations, or delete entire conversations.
Where do you want to manage your text messages?
## Desktop & web
Viewing and managing texts in the desktop and web app
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Text messages and full text conversations can be managed individually or [in bulk](#managing-text-messages-bulk "").
To access your text messages:
* In the navigation bar, click **Text**.
* The conversations are listed in the left panel and include a preview of the last text sent. Click a text to open the full conversation in the right panel.
* The default view is **All** messages. Click the dropdown if you want to filter your messages by *Unread* , *Muted* , *Favorites* , *Draft* , or *Failed* .
* Hover over a text message to access the quick tools. You may need to click the three-dot **More** icon to access:
* **Phone**: Call the number.
* **Add contact** :
* **Create new contact**: Add the caller to your personal contacts list.
* **Add to existing**: Add the phone number to an existing personal contact.
* **Mark as read/unread** : Click the **Flag** icon to mark the text as read or unread.
* **
Message
** : Send a
RingCentral
Message
.
* **
Video
** : Click the arrow next to the icon for the following options:
* **Start encrypted video call**: Start a video meeting.
* **Start encrypted screen share**: Share your screen with the person.
* **Schedule video meeting**: Open a popup window to schedule a video meeting.
* **Copy number**: Copy the sender's phone number.
* **Delete** : Permanently delete the entire conversation. Once deleted, it can't be recovered. Confirm by clicking **Delete** in the popup window.
* **[Block number](https://support.ringcentral.com/article-v2/7251.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=desktop_%26_web "")** : Click **Block only** or **Block \& Report spam** .
* **Block only**: Blocks all calls, faxes, and texts from that number.
* **Block \& report spam**: Blocks the number and reports it as spam.
* **Mute/Unmute conversation**: Turn notifications on or off when a new text message is received in that conversation.
* **Add to favorite texts**: Add the conversation to your favorites list.
### Deleting a single message in a text conversation
* Click **Text** in the navigation bar.
* Select a conversation in the left panel to open it.
* In the main panel, hover over the individual text message you'd like to delete, and click the **Delete** trash icon. Note that a deleted message can't be recovered.
* In the confirmation window, click **Delete** again.
### Copying a text message
If you would like to copy the text of an individual message:
* Click **Text** in the navigation bar.
* Select a conversation in the left panel to open it.
* In the main panel, hover over the text message you'd like to copy, and click the **Copy** icon.
### Forwarding a text message
Forwarded text messages are sent without indication you've forwarded them, and they don't include the name or phone number of the original sender.
* Click **Text** in the navigation bar.
* Select a conversation in the left panel to open it.
* In the main panel, hover over the text message you'd like to forward and click the **Forward** icon.
* Enter names or phone numbers in the **Forward text message** window.
* If you're forwarding a text message to more than one person, select the box for **Send group text** to start a group text message (optional). Unselect the box to send to each recipient separately.
* Click **Send** .
### Marking a conversation as read or unread
* Click **Text** in the navigation bar.
* Hover over the conversation you'd like to mark as read or unread.
* Click the **Mark as read** or **Mark as unread** flag icon. Note: You may need to click the three-dot **More** icon first.
### Marking a conversation as a favorite
If you would like to prioritize conversations so they can be easily located in the Favorites filtered view:
* Click **Text** in the navigation bar.
* Hover over the conversation you'd like to favorite and click the three-dot **More** icon.
* Click **Add to favorite texts**.
Alternatively, you can click the **Star** icon at the top of the conversation if you have it open in the main panel.
### Muting a conversation
If you want to turn off all notifications for a text conversation, you can mute it. You can also filter your text conversations by the muted status to review them all at a later time.
* Click **Text** in the navigation bar.
* Hover over the conversation you'd like to favorite and click the three-dot **More** icon.
* Click **Mute Conversation**.
Alternatively, you can click the three-dot **More** icon at the top of the conversation if you have it open in the main panel, then select **Mute Conversation**.
Managing text messages in bulk
------------------------------
To manage more than one message at a time:
* Click the three-dot **More** icon at the top of the conversation.
* Click **Select text messages** .
* Check the boxes next to the individual messages you want to manage, or click the checkbox at the bottom to **Select all** viewable messages. You may need to scroll up for all the messages to load in the conversation.
* On the bottom right of the conversation, click the icons to:
* **Forward**: Forward the selected messages by texting another person or group.
* **Export**: Download a TXT file of the selected texts. Note that attachments will be exported as plain text.
* **Delete** : Delete all selected messages. Note that deleted messages can't be recovered. Click **Delete** in the popup box to confirm.
Managing text conversations in bulk
-----------------------------------
To manage more than one conversation at a time:
* In the navigation bar, click **Text**.
* Click **Edit** at the top right of the text list.
* Check the boxes next to the conversations you want to manage, or click the top checkbox to **Select all** viewable conversations. You may need to scroll down for all the conversations to load in the panel view.
* Click the **Flag** icon to mark them all as read or unread.
* Click the trash can **Delete** icon to permanently delete them all. Click **Delete** in the popup box to confirm. Note that deleted texts can't be recovered.
**Additional resources**
[Sending and viewing text messages](https://support.ringcentral.com/article-v2/sending-viewing-text-messages-desktop-web-app.html?brand=RingCentral&product=RingEX&language=en_US "")
[Creating and managing text message templates](https://support.ringcentral.com/article-v2/Creating-and-managing-text-message-templates.html?brand=RingCentral&product=RingEX&language=en_US "")
## Mobile
Managing text messages in the mobile app
----------------------------------------
### Accessing text messages
You can access your text messages by clicking **Text** in the bottom toolbar. Managing your messages will differ between iOS and Android.
The default view is **All** messages. Tap the **Filter** icon to the right if you want to filter your messages by: *Unread* , *Drafts* , *Failed* , *Muted* , or *Favorites*.
### Deleting a conversation
To permanently delete an entire conversation:
* Tap **Text** in the bottom toolbar.
* For:
* **iOS** : Swipe left on the conversation you'd like to delete, then tap **Delete** . **Note**: You won't get a confirmation message; it will be deleted immediately.
* **Android** : Tap and hold the text message then tap **Delete**.
### Deleting a single message in a text conversation
* Tap **Text** in the bottom toolbar.
* Tap on a message to open it.
* Tap the pencil **Edit** icon at the top right.
* Select the message you want to delete.
* Tap **Delete** at the bottom.
### Exporting a text message
If you would like to copy and export texts from a conversation:
* Tap **Text** in the bottom toolbar.
* Tap on a message to open it.
* Tap the pencil **Edit** icon at the top right.
* Select the message you want to copy.
* Tap **Export** at the bottom.
* Select the app to where the message will be exported.
### Forwarding a text message
Forwarded text messages are sent without indication you've forwarded them, and they don't include the name or phone number of the original sender. When multiple text messages are forwarded at once, they're sent as one message.
* Tap **Text** in the bottom toolbar.
* Tap on a message to open it.
* Tap the pencil **Edit** icon at the top right.
* Select the message you want to forward.
* Tap **Forward** at the bottom.
* Enter names or phone numbers in the **To:** window.
* If you're forwarding a text message to more than one person, tap the **Send group text** on to start a group text message. Leave the toggle off to send the text message to each recipient separately.
* Tap **Send** at the top right.
### Marking a conversation as read or unread
* Tap **Text** in the bottom menu bar.
* For:
* **iOS** : Swipe right on the conversation to **Mark as read/unread**. Swipe again to change the status back.
* **Android** : Tap and hold the text message then tap **Mark as read/unread**.
### Marking a conversation as a favorite
If you would like to prioritize conversations so they can be easily located in the **Favorites** filtered view:
* Tap **Text** in the bottom menu bar.
* For:
* **iOS** : Swipe right on the conversation, then tap **More** . Tap **Add to favorites**.
* **Android** : Tap and hold the text message then tap **Add to favorites**.
### Muting a conversation
If you want to turn off all notifications for a text conversation, you can mute it. You can also filter your text conversations by the muted status to review them all at a later time.
* Tap **Text** in the bottom menu bar.
* For:
* **iOS** : Swipe right on the conversation, then tap **More** . Tap **Mute conversation**.
* **Android** : Tap and hold the text message then tap **Mute conversation**.
**Additional resources**
[Sending and viewing text messages](https://support.ringcentral.com/article-v2/sending-viewing-text-messages-desktop-web-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
[Creating and managing text message templates](https://support.ringcentral.com/article-v2/Creating-and-managing-text-message-templates.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")