Making and answering calls in the
RingCentral
app
===================================================================================================================
Before you make or answer calls in the desktop, web, or mobile apps, make sure you've set your preferred [microphone and speakers for calls](https://support.ringcentral.com/article-v2/Setting-up-your-microphone-and-speakers-for-RingEX-calls.html?brand=RingCentral&product=RingEX&language=en_US "").
This article covers individual calls, but you can also [manage multiple calls](https://support.ringcentral.com/article-v2/handling-multiple-calls-same-time-desktop-web-app.html?brand=RingCentral&product=RingEX&language=en_US "") at the same time.
Where do you want to make and answer phone calls?
## Desktop & web
Making and answering calls in the desktop and web app
-----------------------------------------------------
You can make calls using the:
* [Phone tab](#phone-menu "")
* [Keypad icon](#dial-pad "")
### Making a call using the Phone tab
* Click **Phone** in the navigation bar.
* Click the **Keypad** tab.
* Use the default Caller ID or select a new number from the **My caller ID** dropdown, if available.
* Place your call in one of two ways:
* Begin typing a name, phone number, or extension to bring up a list of contacts. Find your contact on the list, then click the name to make the call.
* Click the number keys to enter a phone number, then click the **Call** button.
You can also click the other tabs in the Phone section to make calls:
* **[Calls](https://support.ringcentral.com/article-v2/Viewing-and-managing-your-call-history-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "")**: Dial using your call history
* **[Voicemail](https://support.ringcentral.com/article-v2/Accessing-and-managing-your-voicemail.html?brand=RingCentral&product=RingEX&language=en_US "")**: Call back numbers that left you a voicemail
* **[Recordings](https://support.ringcentral.com/article-v2/Accessing-and-downloading-RingCentral-call-recordings.html?brand=RingCentral&product=RingEX&language=en_US "")**: Call back people that have a call recording
* **[HUD](https://support.ringcentral.com/article-v2/Managing-your-HUD-extensions-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")**: Call contacts listed in your HUD
### Making a call using the keypad icon
Using the Pop out keypad lets you move around the app and still have easy access to make phone calls.
* Click the **Keypad** icon at the top right.
* Use the default Caller ID or select a new number from the **My caller ID** dropdown, if available.
* Place your call in one of three ways:
* Begin typing a name, phone number, or extension to bring up a list of contacts. Find your contact on the list, then click the name to make the call.
* Click the number keys to enter a phone number, then click the **Call** button.
* Click the **Recent calls** clock icon to view your call history, then click the name of the contact you'd like to call.
### Answering calls
When you're receiving an incoming call, you have several options:
* **Answer**: Click to answer the incoming call.
* **Decline** : Click to decline the call. The call will be sent to the destination specified in your [call handling settings](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Voicemail** : Click to send the caller directly to your voicemail and screen the voicemail message. You will have the option to **Block** an unknown number, **Stop listening** to the message, or **Pick up** the call.
To use this option, you'll need to [set up your voicemail greeting](https://support.ringcentral.com/article-v2/Setting-up-your-voicemail-greeting.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Block** : Click to block an unknown incoming phone number. You will have the option to **Block and report spam** or **Block only** .
Note: This feature will only appear for unknown phone numbers.
* **Ignore** : Click to silence the call. The call will be sent to the destination specified in your [call handling settings](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US "").
* **More** : Click to select:
* *Forward* : Forward the incoming call. You can choose to forward the call to one of your saved devices or phone numbers, or you can select *Custom* to forward the call to a different number or user.
* *Reply* : Respond to the caller with an automated voice message. Double-click one of the preset messages, or enter a custom message in the text field at the bottom, then click **Enter**.
## Mobile
Making and answering calls in the mobile app
--------------------------------------------
### Making a call using the keypad
* Tap **Phone** in the bottom toolbar.
* Tap the **Keypad** tab.
* You can leave the default Caller ID or select a new number in the **My caller ID** dropdown.
* Place your call in one of two ways:
* Begin typing a name, phone number, or extension to bring up a list of contacts. Find your contact on the list, then tap the name to make the call. If they have more than one phone number, tap the arrow next to their name, then select the number to dial.
* Tap the number keys to enter a phone number, then tap the **Call** button.
You can also tap the other tabs in the Phone section to make calls:
* **[Calls](https://support.ringcentral.com/article-v2/Viewing-and-managing-your-call-history-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")**: Dial using your call history
* **[Voicemail](https://support.ringcentral.com/article-v2/Accessing-and-managing-your-voicemail.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")**: Call back numbers that left you a voicemail
* **[Recordings](https://support.ringcentral.com/article-v2/Accessing-and-downloading-RingCentral-call-recordings.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")**: Call back people that have a call recording
### Setting your default calling app for outgoing calls
#### iOS devices
If you're using an iOS device, you can select
RingCentral
as your default calling app for outgoing calls.
Note
You need to have iOS 18.2 or higher and the
RingCentral
app version 25.3.2 or higher installed on your device to complete this setup. When you select
RingCentral
as the default call provider, you won't be able to use your mobile carrier service or the RingOut feature within the app to make calls.
* Go to your iOS settings.
* Scroll down and tap **Apps**.
* Tap **Default Apps**.
* Tap **Calling** , and then select **
RingCentral
**.
The
RingCentral
app will then automatically be used to make calls when you tap a phone number or call link.
#### Android devices
To select RingCentral as your default calling app for outgoing calls on an Android device:
* Go to your Android settings.
* Tap **Apps**.
* Tap **Default Apps**.
* Tap **Phone app** , and then select **
RingCentral
**.
The RingCentral app will then automatically be used to make calls when you tap a phone number or call link.
### Answering calls
Answering calls on an Android phone:
* **Answer**: Tap to accept the call.
* **Decline** : Tap to decline the call. The call will be sent to the destination specified in your [call handling settings](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US "").
* **Voicemail** : Send the caller to voicemail and screen the voicemail message. You will have the option to Block an unknown number, Stop listening to the message, or Pick up the call.
Note: To use this option, you'll need to [set up your voicemail greeting](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "").
* **Block** : Tap to block the incoming phone number. You will have the option to **Block and report spam** or **Block only**. This feature will only appear for unknown phone numbers.
* **Reply**: Send the caller a text message. Select an automatic message or create a custom one.
Answering calls on an iPhone:
* **Accept**: Tap to accept the call.
* **Decline** : Send the caller to voicemail. To use this option, you'll need to [set up your voicemail greeting](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "").
* **Message**: Send the caller a text message. Select an automatic message or create a custom one.
* **Remind Me**: Tap to set up a reminder for the phone call.
## Troubleshooting
Troubleshooting calling issues in the
RingCentral
app
-----------------------------------------------------------------------------------------------------------------------
If you encounter audio issues with your call quality, review [Troubleshooting audio issues in the
RingCentral
apps](https://support.ringcentral.com/article-v2/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html?brand=RC_US&product=RingEX&language=en_US "").
### App performance and connectivity issues
Try these troubleshooting steps if you experience performance or connectivity issues when using the
RingCentral
app.
Uninstall and reinstall the app
Many connectivity and performance issues are resolved by uninstalling and reinstalling the app. Make sure you're using the [latest version of the
RingCentral
desktop and mobile apps](https://support.ringcentral.com/download "").
Reset the app
Sometimes, cached data on your computer can become corrupted, which can cause issues with functionality in the
RingCentral
desktop app. Caching related issues may include:
* A persistent white screen when the app is launched.
* The app doesn't load or close correctly.
* The app crashes.
* The keypad is grayed out or missing.
* The screen is pixelated.
* You see only a blue, spinning circle.
* Your app status isn't updating correctly.
* Your outbound caller ID defaults to your main company number rather than your direct number.
Resetting the app clears the cache, signs you out, and restores the app to its original state. After signing back in, you should notice improved performance.
**Resetting the app on a Mac**
* Click **
RingCentral
** at the top left of your screen, go to **Help** , then **Troubleshooting** , and click **Reset App Data** .
* Click **Reset** in the popup to continue.
**Resetting the app on Windows**
* In the menu bar, go to **Help** , then **Troubleshooting** , and click **Reset App Data** .
* Click **Reset** in the popup to continue.
Capture logs
If you're still experiencing issues with the app after attempting suggested troubleshooting steps, capture and attach logs when you [report the issue](https://support.ringcentral.com/article-v2/Reporting-an-issue-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""). To capture log files:
* Type */debug-save* into a conversation and click **Send**.
* The log file will automatically download to your computer when it's created (RC_LOG_RC-XXX.zip).
Note
The log file generation does not appear immediately and may take up to 5-7 minutes. Once it is downloaded, the file will show up at the bottom of the app.
### Issues making and receiving calls in the app
If you encounter audio issues while making or receiving calls, review [Troubleshooting audio issues in the
RingCentral
apps](https://support.ringcentral.com/article-v2/10505-Call-Quality-Resolve-Choppy-Dropped-Delayed-Garbled-Calls-RingCentral.html?brand=RC_US&product=RingEX&language=en_US ""). Try these other troubleshooting steps for calling issues.
Check your microphone access
When using the
RingCentral
app on your desktop or web browser, you may see an error message that access to your microphone is blocked.
One or more of the following steps can help resolve this problem:
* [Select your audio source in the
RingCentral
app](https://support.ringcentral.com/article-v2/Setting-up-your-microphone-and-speakers-for-RingEX-calls.html?brand=RingCentral&product=RingEX&language=en_US "") on your desktop or web browser.
* [Adjust Windows app permissions](https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-microphone-in-windows-10-94991183-f69d-b4cf-4679-c98ca45f577a "") to allow access to the microphone in the
RingCentral
app.
* If your microphone uses a docking station, turn the microphone off, wait 30 seconds, then turn it back on before connecting your microphone.
* Go to the website of your microphone's manufacturer and search for drivers for your device. You may need to download and install new drivers.
Check your antivirus software
Antivirus software may set up a firewall that blocks certain ports for incoming and outgoing traffic as part of the default install. The
RingCentral
app uses TCP/IP ports for incoming and outgoing call traffic. Review the [
RingCentral
network requirements](https://support.ringcentral.com/article-v2/Network-requirements.html?brand=RingCentral&product=RingEX&language=en_US "") to identify the ports that should be on the allow list for call traffic.
If you experience issues with outbound calls from the
RingCentral
app, try the following:
* Uninstall both the
RingCentral
app and your antivirus software.
* Restart your computer.
* Reinstall the
RingCentral
app.
* Reinstall the antivirus software and do either of the following:
* Use a custom install and remove the firewall feature.
* Install the custom firewall and whitelist the ports listed in the [
RingCentral
network requirements](https://support.ringcentral.com/article-v2/Network-requirements.html?brand=RingCentral&product=RingEX&language=en_US "").
Check your phone settings
To check the phone settings in the
RingCentral
app to make sure your incoming and outgoing calls are set up correctly:
* Click **Settings** in the navigation bar.
* Click **Phone**.
* Under Incoming calls, verify your:
* **Incoming call rules**
* **Incoming call information**
* **Blocked numbers**
* Under Outgoing, check your **Default caller ID**.
* Under General, verify your:
* **Default phone app for calling**
* **Emergency response location**
* **Deskphone pairing**
