Parking and retrieving calls in the
RingCentral
app
=====================================================================================================================
Call Park allows users to place a call on hold, and then another user can pick up that call in the app by dialing the assigned extension.
If you're a member of a private Park Location group, you can park and retrieve calls in the [HUD on the desktop and web app](https://support.ringcentral.com/article-v2/Managing-your-HUD-extensions-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web "").
Where do you want to park and retrieve calls?
## Desktop & web
Parking calls in the desktop and web app
----------------------------------------
* While [on an active call](https://support.ringcentral.com/article-v2/Making-and-receiving-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), click the three-dot **More** icon on the keypad.
* Select **Park** .
* Note the location number, including the asterisk, in the banner at the top of the app. You'll need it to retrieve the call.
* To share the location of the parked call, use one of the following icons:
* Click the **Message** icon to share the call location with one or more team members using the
RingCentral
app.
* Click the **Text** icon to share the call location with one or more team members by text message.
Retrieving parked calls
-----------------------
* Open the keypad by doing either of the following:
* Click the **Keypad** icon (a) at the top right of the app.
* In the navigation bar, click **Phone** (b), then the **Keypad** tab (c).
* Enter the park location number into the keypad. Make sure to include the asterisk.
* Click the **Phone** icon at the bottom of the keypad.
### Retrieving parked calls with automatic call recording
Some calls may be automatically recorded when picked up from the park location. It depends on the direction of the call (inbound or outbound) and the settings of the user who picks it up. [Admins can set a user's extension to automatically record](https://support.ringcentral.com/article-v2/Turning-on-on-demand-or-automatic-call-recording-.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=automatic "") during inbound calls, outbound calls, or both.
If the call was inbound before being parked:
* It's recorded if the user picking up the call has Inbound ACR turned on.
* It's not recorded if the user picking up the call only has Outbound ACR turned on.
If the call was outbound before being parked:
* It's recorded if the user picking up the call has Outbound ACR turned on.
* It's not recorded if the user picking up the call only has Inbound ACR turned on.
**Additional resources**
[Managing park locations in the Admin Portal](https://support.ringcentral.com/article-v2/Managing-park-locations-in-the-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "")
[Call Park FAQ](https://support.ringcentral.com/article-v2/Call-park-frequently-asked-questions.html?brand=RC_US&product=RingEX&language=en_US "")
[Use Call Park on RingCentral deskphones](https://support.ringcentral.com/article-v2/5177.html?brand=RC_US&product=RingEX&language=en_US "")
## Mobile
Parking calls in the mobile app
-------------------------------
* While [on an active call](https://support.ringcentral.com/article-v2/Making-and-receiving-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""), tap the three-dot **More** button on the keypad.
* Select **Park** .
* Note the location number, including the asterisk, in the popup window. You'll need it to retrieve the call.
* Select whether you want to share the parked call location with team members:
* Tap **Yes** to share the location of the parked call with a paging-only group. On the next screen, select your desired paging-only group. This will place a call to the group, which any member can pick up.
* Tap **No** to simply close the popup window.
Retrieving parked calls
-----------------------
* In the bottom menu bar, tap **Phone** to open the keypad.
* Enter the location number into the keypad. Make sure to include the asterisk.
* Click the **Phone** icon at the bottom of the keypad to pick up the call.
### Retrieving parked calls with automatic call recording
Some calls may be automatically recorded when picked up from the park location. It depends on the direction of the call (inbound or outbound) and the settings of the user who picks it up. [Admins can set a user's extension to automatically record](https://support.ringcentral.com/article-v2/Turning-on-on-demand-or-automatic-call-recording-.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=automatic "") during inbound calls, outbound calls, or both.
If the call was inbound before being parked:
* It's recorded if the user picking up the call has Inbound ACR turned on.
* It's not recorded if the user picking up the call only has Outbound ACR turned on.
If the call was outbound before being parked:
* It's recorded if the user picking up the call has Outbound ACR turned on.
* It's not recorded if the user picking up the call only has Inbound ACR turned on.
**Additional resources**
[Managing park locations in the Admin Portal](https://support.ringcentral.com/article-v2/Managing-park-locations-in-the-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "")
[Call Park FAQ](https://support.ringcentral.com/article-v2/Call-park-frequently-asked-questions.html?brand=RC_US&product=RingEX&language=en_US "")