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Parking and retrieving a call in the RingCentral app
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When you park a call, you are placing that call to a virtual extension that enables you to place a call on hold and let another employee retrieve the same call from a different phone.
Parking a call for desktop or web
To park a call on the RingCentral app, follow these steps:
1. While on a live call, select the Call Actions button on the dial pad.
2. Click the Park option from the dropdown menu.
3. Make note of the parked number that appears in the banner at the top of the app.
Parking a call for mobile
To park a call on the RingCentral mobile app, follow these steps:
1. While on a live call, select the Call Actions button on the call screen.
2. Tap the Park option from the menu.
3. Make note of the parked number that appears in the banner at the middle of the app.
4. To park a location to a paging group in your company, tap Yes to page the park location to a paging group in your company.
Retrieving the parked call
Once you’ve made note of the parked number, follow these steps to retrieve the call:
1. Open the dial pad on either the RingCentral app for either web, desktop, or mobile.
2. Type the parked number into the keypad.
3. Click on the green phone button at the bottom of the dial pad to retrieve the parked call.
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