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Desktop & web
Parking and retrieving a call in the RingCentral app
Last updated on May 17, 2022
Parking a call enables you to place a call on hold and let another employee retrieve it from a different phone.
Parking a call for desktop or web
- While on a live call, select the Call Actions button on the dialpad.
- Click the Park option from the dropdown menu.
- Make note of the parked number that appears in the banner at the top of the app.
Parking a call for mobile
- While on a live call, select the Call Actions button on the call screen.
- Tap the Park option from the menu.
- Make note of the parked number that appears in the banner at the middle of the app.
- To park a location to a paging group in your company, tap Yes to page the park location to a paging group in your company.
Retrieving the parked call
- Open the dialpad on either the RingCentral app.
- Type the parked number into the keypad.
- Click on the green phone button at the bottom of the dialpad to retrieve the parked call.
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