Accepting call queue calls in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app
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If you're a member of a call queue, you can turn the **Accept queue calls** feature on and off in the desktop, web, and mobile apps to update your availability to answer queue calls.

This user setting is available by default, but admins can remove it in the Admin Portal by [creating a custom role](https://support.ringcentral.com/article-v2/10641-user-roles-permissions-edit-permission-custom-role.html?brand=RC_US&product=RingEX&language=en_US "").

Note  
If an admin or call queue manager has turned the [Allow members to change their queue status](https://support.ringcentral.com/article-v2/Remote-Member-Management-for-Call-Queues.html?brand=RC_US&product=RingEX&language=en_US "") setting on, but restricted access to the **Accept queue calls** feature in the app, members assigned to multiple queues can still manage their queue status. These features are independent of each other.

## Desktop & web

Turning queue calls on or off in the desktop and web app
--------------------------------------------------------

* Click your profile picture in the top bar.
* Set your status to *Available*.
* Click the **Accept queue calls** toggle on or off.
  * If you're part of multiple call queues, and you've turned on **Accept queue calls** , you can choose which ones you want to receive calls from by clicking **Manage queues** and toggling each queue on or off as needed.

  ![Turning queue calls on or off](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-1.png)

Managing call handling settings for queue calls
-----------------------------------------------

After your incoming call handling settingsare created, your queue calls will follow the same work schedule and ring settings. To customize when and how you receive queue calls, you can create a special rule.

* In the navigation bar, click **Settings**.
* Click **Phone** in the left panel.
* Click **Incoming call rules** .

  ![Click Incoming call rules](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-2.png)

* Under Special rules, click **Accept queue calls** . You can also turn the feature on or off here by clicking the toggle.

  ![Under Special rules, click Accept queue calls](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-3.png)

### Changing the schedule to accept queue calls

To change the schedule as to when you'll accept queue calls:

* Click the **Use work hours schedule/ring settings** toggle off.
* Click your current work hours schedule.

  ![Changing the schedule to accept queue calls](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-4.png)

* Click **Add schedule**.
* Select the days and times, then click **Set**.
* Click **Save**.

### Adding additional numbers or extensions to accept queue calls

To route your incoming queue calls to ring additional numbers or extensions:

* In the **Ring settings** section, click **Add number or coworker**.
* Enter a name or number into the search bar or click a tab to filter by:
  * **Number**: Type in any number, then click the number to add it.
  * **Company**: Select a coworker from your company directory.
  * **Personal**: Select a personal contact.

  Note  
  As soon as you've selected an extension or external number, it'll appear in your Ring settings list. To delete the contact, click on the name to open the popup box, then click **Delete**.

* Click **Save** .

  ![Adding additional numbers or extensions](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-5.png)

### Changing the ring settings for queue calls

To change how your apps and devices will notify you of an incoming call:

* Click **Ring settings** .

  ![Click Ring settings](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-6.png)

* In the dropdown select:
  * **Ring all together**: Calls on all apps and devices will ring simultaneously.
  * **Ring in order** : Calls will ring apps and devices in the order in which they're listed. You can rearrange the ring order by dragging and dropping.
    * Click the ring duration dropdown to choose how long you want each device to ring before it becomes a missed call and goes to the next call queue member.
    * Select any number of rings from *2 (10 seconds)* to *15 (75 seconds)*.
    * Select *Always Ring* to have that specific device or number ring at the same time as the others on the list.

* Click **Done** .

  ![Ring settings](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-7.png)

* Toggle on or off any devices or numbers for the queue calls to ring.
* Click **Save** .

  ![Click Save](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-8.png)

**Additional resources**  
[Handling multiple calls in the RingCentral app](https://support.ringcentral.com/article-v2/handling-multiple-calls-same-time-desktop-web-app.html?brand=RingCentral&product=RingEX&language=en_US "")  
[Creating call queues in the RingCentral Admin Portal](https://support.ringcentral.com/article-v2/Create-Call-Queue.html?brand=RC_US&product=RingEX&language=en_US "")  
[Managing a call queue in the RingCentral Admin Portal and mobile app](https://support.ringcentral.com/article-v2/Remote-Member-Management-for-Call-Queues.html?brand=RingCentral&product=RingEX&language=en_US "")

## Mobile

Turning queue calls on or off in the mobile app
-----------------------------------------------

* Tap your profile picture at the top left.
* Set your status to *Available*.
* Tap the **Accept queue calls** toggle on or off.
  * If you're part of multiple call queues, you can choose which ones you want to receive calls from by tapping **Manage queues** and toggling each queue on or off as needed.

  ![Turning queue calls on or off in the mobile app](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-mobile-1.png)

Managing call handling settings for queue calls
-----------------------------------------------

After your [incoming call handling settings](https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "") are created, your queue calls will follow the same work schedule and ring settings. To customize when and how you receive queue calls, you can create a special rule.

* Tap your profile picture at the top left.
* Tap **Accept queue calls** .

  ![Managing call handling settings](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-mobile-2.png)

### Changing the schedule to accept queue calls

To change the schedule as to when you'll accept queue calls:

* Tap the **Use work hours schedule/ring settings** toggle off.
* Tap your current work hours schedule.
* Tap **Add schedule**.
* Select the days and times, then click **Set**.
* Tap **Save** .

  ![Changing the schedule](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-mobile-3.png)

### Adding additional numbers or extensions to accept queue calls

To route your incoming queue calls to ring additional numbers or extensions:

* In the **Ring settings** section, tap **Add number or coworker**.
* Enter a name or number into the search bar or tap a tab to filter by:
  * **Number**: Type in any number, then click the number to add it.
  * **Company**: Select a coworker from your company directory.
  * **Personal**: Select a personal contact.

  Note  
  As soon as you've selected an extension or external number, it'll appear in your Ring settings list. To delete the contact, tap on the name, tap **Delete** , then select from: *This rule only* or *Yes, all rules*.

* Tap **Save** .

  ![Adding additional numbers or extensions](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-mobile-4.png)

### Changing the ring settings for queue calls

To change how your apps and phones will notify you of an incoming call:

* Tap **Ring settings**.
* Tap under **How do you want your devices to ring** and select:
  * **Ring all together**: Calls on all apps and devices will ring simultaneously.
  * **Ring in order** : Calls will ring apps and devices in the order in which they're listed. You can rearrange the ring order by dragging and dropping.
    * Click the ring duration dropdown to choose how long you want each device to ring before it becomes a missed call and goes to the next call queue member.
    * Select any number of rings from *2 (10 seconds)* to *15 (75 seconds)*.
    * Select *Always Ring* to have that specific device or number ring at the same time as the others on the list.

* Tap the **Close** icon at the top right.
* Toggle on or off any devices or numbers for the queue calls to ring.
* Tap **Save** at the top right.

  ![Changing the ring settings for queue calls](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Setting-up-your-RingCentral-app-to-receive-queue-calls/images/KB-17519/accept-queue-calls-mobile-5.png)

**Additional resources**  
[Handling multiple calls in the RingCentral app](https://support.ringcentral.com/article-v2/handling-multiple-calls-same-time-desktop-web-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")  
[Creating call queues in the RingCentral Admin Portal](https://support.ringcentral.com/article-v2/Create-Call-Queue.html?brand=RC_US&product=RingEX&language=en_US "")  
[Managing a call queue in the RingCentral Admin Portal and mobile app](https://support.ringcentral.com/article-v2/Remote-Member-Management-for-Call-Queues.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")