Home > Knowledge base > Setting up your voicemail greeting

Setting up your voicemail greeting

Last updated on February 01, 2022
When setting up your voicemail greeting, you can use the RingCentral default voicemail greeting or set up a custom one. 
Users can set up their own voicemail greeting, or an admin can set it up for them. 
  1. Visit the RingCentral support site.
  2. Click Login to sign in to MyRingCentral.
  1. Click Admin Portal and sign in.
Admin Portal
Whose voicemail greeting are you setting up?
My voicemail
  1. Sign in to the Admin Portal. If you’re signed in as an admin, select My Extension.
RingCentral Video settings
  1. Go to Settings in the top menu bar.
  2. Expand Call Forwarding and Voicemail.
  3. Under Work Hours, scroll down to Missed Calls.
  4. From the dropdown menu, select Send to voicemail.
RingCentral Video settings
  1. Under Select voicemail box, select This Extension or Specific Extension
    • If you select Specific Extension, click Select Extension to pull up a list of available extensions. Select the extension.
  2. Click Done.
  3. Click Edit under Voicemail Greeting and select Default or Custom from the dropdown list. Default uses a generic greeting and Custom allows you to record or import a personalized greeting. To use a Custom greeting:
    • Phone: RingCentral will call you to record your greeting over the phone. 
    • Computer Microphone: Record your greeting by speaking into your computer’s microphone.
    • Importing: Upload an mp3 or wav audio file. 
  4. Click Done
You can customize your RingCentral voicemail greeting. Learn more 
Someone else's voicemail
  1. Sign in to the Admin Portal.
  2. Go to Users > Users with Extensions.
  3. Click on the user's name (don’t check the box next to the user’s name).
RingCentral Video settings
  1. Expand Call Forwarding and Voicemail.
  2. Under Work Hours, scroll down to Missed Calls
  3. From the dropdown list, select Send to voicemail
  4. Under Select voicemail box, select This Extension or Specific Extension. If you select Specific Extension, click Select Extension to pull up a list of available extensions. Select the extension.
  5. Click Done.
  6. Click Edit under Voicemail Greeting and select Default or Custom from the dropdown list. Default uses a generic greeting and Custom allows you to record or import a personalized greeting. To use a Custom greeting:
    • Phone: RingCentral will call you to record your greeting over the phone. 
    • Computer Microphone: Record your greeting by speaking into your computer’s microphone.
    • Importing: Upload an mp3 or wav audio file. 
  7. Click Done
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