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Home > MVP > Phone > Phone in the RingCentral app > Transferring a call in the RingCentral app

Transferring a call in the RingCentral app

Last updated on December 30, 2022

You can transfer a live call to any number. When transferring a call, you have three options:

Before transferring, you can contact the call recipient. This is known as warm or consultative transfer.
You can transfer the call without speaking to the call recipient. This is known as a cold transfer.
You can transfer a call directly to someone’s voicemail.

Which app do you want to use to transfer a call?

Desktop & web

Mobile

RingCentral App for Desktop: Transferring Calls

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Warm-transferring a call

While on a live call, click the three-dot More icon.

Select Transfer.

Enter a name or number in the field, or enter a number using the dialpad.
Click Ask first at the bottom of the dial window.

Once you’ve spoken to the person receiving the transfer, click the Complete transfer button at the bottom of the dial window.
1. You can speak to all parties before completing the transfer. While on a call, click the name of the person who’s on hold to switch to that call. This will put the other caller on hold until you switch back.

In a warm transfer, you’ll see the caller ID of the original caller.

Cold-transferring a call

While on a live call, click the three-dot More icon.
Select Transfer.
Enter a name or number in the field, or enter a number using the dialpad.
Click Transfer at the bottom of the dial window.

Transferring a call to voicemail

While on a live call, click the three-dot More icon.
Select Transfer.
Enter a name or number in the field, or enter a number using the dialpad.
Click To voicemail at the bottom of the dial window to send the call directly to the selected person’s voicemail.

Transferring calls using the HUD’s new Phone menu

Note: To transfer calls using the Heads-up display (HUD), you need to turn the HUD on.

While on a live call, click Phone in the left navigation bar.
Click the HUD tab. Under Extensions, hover over the name of the user you’d like to transfer the call to.
Click the Transfer icon, then select from the following:
1. Ask first: Talk to the call recipient before you transfer the call. When you’re ready, click Transfer.
2. Transfer: Automatically transfers the call to the selected extension.
3. To voicemail: Transfers the call directly to the selected extension’s voicemail.

Transferring calls using Heads-up display's new Phone menu

Transferring calls using the HUD’s old Phone menu

While on a live call, click Phone in the left navigation bar. Then, under HUD, click Extensions.
Hover over the name of the user you’d like to transfer the call to.
Click the Transfer icon, then select from the following:
1. Ask first: Talk to the call recipient before you transfer the call. When you’re ready, click Transfer.
2. Transfer: Automatically transfers the call to the selected extension.
3. To voicemail: Transfers the call directly to the selected extension’s voicemail.

Transferring calls using Heads-up display

Warm-transferring a call

While on a live call, tap the three-dot More icon.

Tap Transfer.

Enter a name or number in the Search field, select a contact from the list, or tap the dialpad icon (iOS: top right corner; Android: bottom right corner). Then enter a number.
Tap Ask first.

Once you’ve spoken to the call recipient, tap the Complete transfer button at the bottom of the dial window.
1. You can speak to all parties before completing the transfer. While on a call, tap the name of the person on hold to switch to that call. This will put the other caller on hold until you switch back.

In a warm transfer, you’ll see the caller ID of the original caller.

Cold-transferring a call

While on a live call, tap the three-dot More icon.
Tap Transfer.
Enter a name or number in the Search field, select a contact from the list, or tap the dialpad icon (iOS: top right corner; Android: bottom right corner). Then enter a number.
Tap Transfer now.

Transferring a call to voicemail

While on a live call, tap the three-dot More icon.
Tap Transfer.
Enter a name or number in the Search field, select a contact from the list, or tap the dialpad icon (iOS: top right corner; Android: bottom right corner). Then enter a number.
Tap To voicemail to send the call directly to the selected person’s voicemail.

Home > RingCentral app > Phone

Desktop & web

Mobile

Transferring a call in the RingCentral app desktop and web

Last updated on May 18, 2022

RingCentral App for Desktop: Transferring Calls

The RingCentral app allows you to transfer a live call to a number of your choice. While transferring a call to a different number, you’ll have the option to transfer your call in one of three ways.

Warm transferring a call

Warm transferring a call allows you to contact the other person before transferring the call to them.

While on a live call, select the Call Actions button.
Click on the Transfer option from the dropdown menu.

Type a name or number in the field above or dial a number on the dialpad.
Select the Ask first button at the bottom of the dialpad.
Once the call has been patched through, speak to the person as desired, and when you’re ready, click the Complete transfer button at the bottom of the dialpad.

Once you choose to complete the transfer, your leg of the call will hang up, allowing the transferred party to take over the call.

If you’d like to communicate back and forth between the parties before completing the transfer, click on the number of the other party at the top of the dialpad to switch to that other call. This will put the other party on hold until you switch back.

Cold transferring a call

Cold transferring a call means transferring the call without first speaking with the person to whom you’re transferring. To cold transfer a call, follow these steps:

While on a live call, select the Call Actions button.
Click on the Transfer option from the dropdown menu.
Type a name or number in the field above or dial a number on the dialpad.
Select the Transfer button at the bottom of the dialpad.

Note: Once the call transfers, the app will hang up your leg of the call.

Transferring a call to voicemail

You can transfer a call straight to a person’s voicemail. Note: Voicemail transfers only work if you transfer the call to a RingCentral MVP contact, extension, or direct number.

While on a live call, select the Call Actions button.
Click on the Transfer option from the dropdown menu.
Type a name or number in the field above or dial a number on the dialpad.
Select the To Voicemail button at the bottom of the dialpad.