When you’re in a live call, you’ll have access to several different call control options that you can use to manage your call. These options include functions such as muting your call, putting your call on hold, transferring your call, and more.
Understanding call controls
In a live call, your dialpad will pop-up in a separate window on your screen. At the top of the dialpad, you’ll see the name and number of the person you’re on a call with. Below that, you’ll find the following settings to manage your calls:
Mute: Select this button to mute your call. Select Unmute when you’re ready to continue speaking with the caller.
Dialpad: If you need to provide any additional numerical input, you can select this button to open the dialpad. Type the numbers in the open field at the top or press the keys on the pad to provide your input.
Record: Select this option to begin recording the call. An audio file will play to both you and the caller, indicating that the call is being recorded. A red Rec indicator will appear at the top of the dialpad. Select Stop recording when you’re ready to stop the recording.
Note: When you place a call on hold, the only available option from the call actions is Transfer. This provides the ability to transfer the call while on hold. The option to record, park, and flip the call will be disabled.