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Home > MVP > Phone > Phone in the RingCentral app > Setting up and using click-to-dial in the RingCentral app

Setting up and using click-to-dial in the RingCentral app

Last updated on April 6, 2023

With click-to-dial turned on, you can click a linked phone or fax number from any website or text message to place a call or send a fax through the RingCentral app.

To use click-to-dial, make sure:

The RingCentral app is your default app for click-to-dial
Your emergency address is up to date

Note: Phone features can only be turned on by a company admin.

Setting up click-to-dial

Go to Settings in the left navigation bar.
Click the Phone tab.
Under General, turn on Use RingCentral for click to dial and fax.

Set RingCentral as your default app for click-to-dial.

Setting default app for click-to-dial/fax on Windows

Open Windows search and enter Protocol in the search field.
Select Choose a default app for each link type (in Windows 10, it will be Choose a default app for each protocol).
Scroll to CALLTO and click Choose a default.
1. If you already have a default app, click the app icon.
2. In the Choose an app window, select RingCentral, then click OK.
Scroll to FAX and click Choose a default.
1. If you already have a default app, click the app icon.
2. In the Choose an app window, select RingCentral, then click OK.

Setting default app for click-to-dial/fax on Mac

Open the FaceTime app.
Click the FaceTime menu.
Click Preferences. Note: You’ll need to be signed in with your Apple ID to access the Preferences menu.
For Default for calls, select RingCentral.

Using click-to-dial

Make sure you’re signed in to the RingCentral app on your desktop.
From any website or text message, click a number you wish to call.

On the Make a call from popup, select RingCentral to open the dialpad and automatically make a call.