Using the Omnissa (VMware) VDI integration in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app
===================================================================================================================================

Omnissa (VMware) media redirection integrates with desktop and web versions of the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app and <var class="keyword">
<div style="display: inline;">
RingCX
</div></var> in the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app to improve audio quality during phone calls using an Omnissa Virtual Desktop Infrastructure (VDI).

Important  
To optimize media for the best call quality in the Omnissa (VMware) VDI environment, avoid running multiple <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> apps at the same time.

Don't use these apps simultaneously:

* <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app (desktop or web)
* <var class="keyword">
  <div style="display: inline;">
  RingCX
  </div></var> in the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app (desktop or web)
* <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> for Teams desktop plugin (desktop or web)

Running more than one app can reduce call quality. For the best experience, make sure only one instance of any app is active per user on your Omnissa Virtual Machine (VM).

Setting up Omnissa for the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> desktop or web app
---------------------------------------------------------------------------------------------------------------------------

* Choose the appropriate **<var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app VDI Universal Plugin** from the table below and install it on your local desktop machine.
* Choose the appropriate **<var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app VDI Universal Service** from the table below and install it on your virtual machine.
* Install the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> [app](https://support.ringcentral.com/download.html?language=en_US "") on your virtual machine or open the [web app](http://app.ringcentral.com "") in your browser

Go to the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> [download page](https://support.ringcentral.com/download.html "") to find the installation files, or click the appropriate link to download the file directly.

|------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **OS**                       | **<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Plugin**                                                                                                                                                         | **<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Universal Service**                                                                                    |
| Windows 10x64, 11x64         | [<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Universal Plugin for Windows](https://app.ringcentral.com/download/vdi/RingCentral-App-VdiUniversalPlugin.msi "")                                                 | [<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Universal Service](https://app.ringcentral.com/download/vdi/RingCentral-App-VdiUniversalService.msi "") |
| Ubuntu 20.04 and higher      | [<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Universal Plugin for Linux](https://support.ringcentral.com/download.html "")                                                                                     | [<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Universal Service](https://app.ringcentral.com/download/vdi/RingCentral-App-VdiUniversalService.msi "") |
| Dell ThinOS 9 Dell ThinOS 10 | [VMware Plugin for Dell ThinOS](https://dl.dell.com/FOLDER14338641M/1/RingCentral_App_VMware_Plugin_%2025.4.30_2.zip "") [VMware Plugin for Dell ThinOS 10](https://dl.dell.com/FOLDER14231616M/1/RingCentral_App_Horizon_Plugin_25.4.30.274_T10.pkg "") | [<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Universal Service](https://app.ringcentral.com/download/vdi/RingCentral-App-VdiUniversalService.msi "") |
| IGEL 12                      | [RingCentral app Omnissa Plugin](https://app.igel.com "")                                                                                                                                                                                                | [<var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app VDI Universal Service](https://app.ringcentral.com/download/vdi/RingCentral-App-VdiUniversalService.msi "") |

Note  
* To set up Omnissa (VMware) for <var class="keyword">
  <div style="display: inline;">
  RingCX
  </div></var> in the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app, follow the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app instructions.
* To use Omnissa (VMware) media redirection, confirm that your system meets the [system requirements](#system-requirements "").
* The Omnissa (VMware) integration works only when connecting to the virtual machine using the [Omnissa Horizon Client](https://customerconnect.omnissa.com/downloads/info/slug/virtual_desktop_and_apps/omnissa_horizon_clients/8 "").
* To use Omnissa media redirection in Remote Desktop Services (RDS) Server or in Windows OS with multi-session support, confirm that each Windows user meets the [RingCentral app system requirements](https://support.ringcentral.com/article-v2/System-requirements-for-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "").

Optimizing calls with Omnissa
-----------------------------

* Open the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app on your virtual machine.
* In the navigation bar, click **Settings**.
* Click **VDI**.
* Confirm the **Optimize call quality for Omnissa (VMware)** toggle is on. This feature is turned on by default when using the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app with Omnissa (VMware) VDI.
* Make sure the **VDI Universal Service** and **VDI Universal Plugin** show as *Detected* in the VDI status section.

  ![Optimizing calls with Omnissa](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Using-VMware-VDI-integration-in-the-RingCentral-app/images/VMWare-VDI-app.png)

* When you make a call, you'll know VMware is optimizing your audio if the **Media optimized for Omnissa (VMware)** indicator appears.

  ![Media optimized for Omnissa (VMware) indicator](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Using-VMware-VDI-integration-in-the-RingCentral-app/images/VDI-connected-active-call.png)

System requirements
-------------------

To use Omnissa media redirection, your system needs to meet specific requirements. The Omnissa integration with the <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app for desktop and web is available on Windows, Windows IoT, Linux Ubuntu, Dell ThinOS, and IGEL OS 12.

Note  
* Admin privileges are required to install the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> App VDI Universal Plugin and the <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> App VDI Universal Service.
* TCP port 10120 has to be available on the VM side for internal communication between <var class="keyword">
  <div style="display: inline;">
  RingCentral
  </div></var> app components.

|-------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Components**          | **Requirements**                                                                                                                                                                                                                                                                                                                            |
| RingCentral Client      | <var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app <var class="keyword"> <div style="display: inline;"> RingCX </div></var> in the <var class="keyword"> <div style="display: inline;"> RingCentral </div></var> app <var class="keyword"> <div style="display: inline;"> RingCentral </div></var> for Teams |
| Omnissa (VMware) Client | Omnissa Horizon Client for Windows 2412 or higher Omnissa Horizon Client for Linux 2412 or higher VMware Horizon Client for Windows 2106 or higher VMware Horizon Client for Linux 2203 or higher Omnissa Horizon Client for IGEL 25.3.0 BUILD 1.0 or higher                                                                                |
| Client OS               | Windows/Windows IoT 10x64 Windows/Windows IoT 11x64 Linux Ubuntu 20.04 or higher Dell ThinOS 2306 (9.4.2103) or higher Dell ThinOS 10 2502 or higher IGEL OS 12 (12.7.1) or higher                                                                                                                                                          |
| Server                  | VMware Horizon 7 (7.12.0 build or higher)                                                                                                                                                                                                                                                                                                   |
| VM OS                   | Windows 10x64 Windows 11x64 Windows Server 2019 or higher                                                                                                                                                                                                                                                                                   |
| Browser                 | Google Chrome 70 or higher Microsoft Edge 80 or higher                                                                                                                                                                                                                                                                                      |

VDI integration FAQ
-------------------

### Does headset integration work with VDI calls?

Yes. The Headset Interface Device (HID) protocol is supported for VDI calls and can be set up in the app settings.

### Is VDI media optimization supported in Remote Desktop Services (RDS) environments?

Yes. The <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> VDI solution supports multi-session RDS environments for all <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> apps listed in this article.

### Why am I prompted to sign in every day on a non-persistent virtual machine?

If you're using a non-persistent VM, ask your IT admin to add the following folder to the exclusion list to preserve your cache and session data:

```
%AppData%\RingCentral
```

### Should the VDI Plugin, VDI Service, and <var class="keyword">
<div style="display: inline;">
RingCentral
</div></var> app versions match?

Yes. For media optimization to work correctly, the VDI Universal Plugin and VDI Universal Service need to be the same version.

**Additional resources**  
[Using the Citrix VDI integration in the RingCentral app](https://support.ringcentral.com/article-v2/Using-the-Citrix-VDI-integration-with-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")  
[Using the Microsoft Azure VDI integration in the RingCentral app](https://support.ringcentral.com/article-v2/Using-Microsoft-Azure-VDI-integration-in-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")