Mobile

Configuring phone settings in the RingCentral mobile app

Last updated on April 21, 2022
The phone settings of the RingCentral app for mobile lets you configure: 
  • Phone feature options for iOS and Android, such as your ringtone, voicemail greeting, Caller ID, and more. 
  • How your incoming and outgoing calls are handled.
  • Bluetooth enabled devices for both iOS and Android.
Note: The settings you can configure on your phone depend on the user permissions set by your admin.

Accessing phone settings

To access phone settings, tap your profile photo at top left, and then select Phone.

Phone settings for iOS

Incoming calls

  • Call handling: Configure call handling and ring order.
  • Voicemail: Set a voicemail greeting and select either Default or Custom.
  • Silence incoming calls: Toggle on to silence incoming calls.
  • Ringtone: Select your preferred ringtone.

Outgoing calls

  • Default Caller ID: Select which number you prefer to show up as your Caller ID.
  • RingOut: Select how you want to place your outgoing calls
  • Direct dial data: If you set the RingOut off, select the type of connection to be used when placing outgoing calls. Choose Wi-Fi or mobile data, Wi-Fi or carrier minutes, or Carrier minutes only.

General

  • Extension settings: View and configure your RingCentral MVP account.
  • Head-up display: Toggle on to enable the head-up display (HUD) feature in the RingCentral mobile app. The HUD also lets you see user extensions in real-time, whether available or engaged in a call.
    • Ring when extensions I am monitoring receive incoming calls: Receive call notifications when somebody you are monitoring receives a call.
  • Region: Set the country and area code for your region. This will be used for local and emergency dialing and phone number formatting.
  • Emergency location: Set your RingCentral mobile app’s emergency address to be used for emergency calling services. Your mobile app uses your native dialer to connect emergency calls.
  • My iPhone number: Enter your mobile phone number. This is used for making calls using your RingCentral business number with your mobile device’s carrier connection.
  • Integrated Calling: Toggle on to allow RingCentral calls to display in your phone’s call history.

Phone settings for Android

Incoming calls

  • Call handling: Configure call handling and ring order.
  • Voicemail: Set a voicemail greeting and select either Default or Custom.
  • Silence incoming calls: Toggle on to silence incoming calls.
  • Ringtone: Select your preferred ringtone.

Outgoing calls

  • Default Caller ID: Select which number you prefer to show up as your Caller ID.
  • RingOut: Select how you want to place your outgoing calls
  • Direct dial data: If you set the RingOut off, select the type of connection to be used when placing outgoing calls. Choose Wi-Fi or mobile data, Wi-Fi or carrier minutes, or Carrier minutes only.

General

  • Extension settings: Tap to view and configure your RingCentral MVP account extensions settings.
  • Region: Set the country and area code for your region. This will be used for local and emergency dialing and phone number formatting.
  • Emergency location: Tap to set your RingCentral mobile app’s emergency address to be used for emergency calling services. Your mobile app uses your native dialer to connect emergency calls.
  • My android phone number: Enter your mobile phone number. This is used for making calls using your RingCentral business number with your mobile device’s carrier connection.

Pairing a bluetooth handset

Before making or taking a call using your Bluetooth headset, make sure it is paired with your phone. 
 
To set up your phone with a bluetooth headset:
  • Swipe down at the top of your screen and then tap the Bluetooth icon to turn on your bluetooth. 
  • Go to your phone’s settings:
    • For iOS, go to Settings > Bluetooth on your phone and toggle the switch on. 
    • For Android, go to Settings > Connections > Bluetooth, and then toggle the switch on. If you are an Android 12 user, you also need to grant bluetooth permission to RingCentral mobile app via your device’s system settings.
Once your bluetooth is turned on, it will search for the device name of your headset. Select and tap the device name to pair.
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