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Understanding call controls in RingCentral mobile app 

Last updated on October 4, 2022
On the call screen during a live call in the RingCentral mobile app, you’ll see the name and number of the other party, as well as the following call management settings.
Mobile call controls
  • Network quality indicator: Tap the signal bar icon at top left. The network quality indicator will appear at the bottom. If you experience audio problems, you can tap Report Issue at the bottom of the screen. 
  • Background noise reduction: Tap the blue icon at top left to reduce background noise. You can also enable or disable this feature in Phone settings
  • Mute: Mute or unmute the call. 
  • Dialpad: Open the dialpad.
  • Speaker: Turn your device’s loudspeaker on or off.
  • Add: Tap to start a conference call
  • Video: Tap to access these options: Switch to video call or Share screen
  • More: Tap for the following options:
    • Hold: Place the call on hold. 
    • Transfer: Transfer the call to another person or number. 
    • Switch to carrier: Switch from a VoIP call to a mobile carrier call without disconnecting. Useful when you move away from an area served by WiFi.
    • Record: Record the call. You’ll see an indicator when recording begins. 
    • Park: Place the caller on hold until the call is picked up at a parked location
    • Flip: Flip your call to a different number.
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