Desktop & web

Configuring headset integration with RingCentral app
desktop and web | RingCentral app

Headset integration with RingCentral app supports Plantronics and Jabra headsets, allowing you to control your calls using your headset buttons. 
 
Call controls include: 
  • answer/end
  • mute/unmute
  • volume up/down

Headset integration system requirements

In order to use your headset with the RingCentral app, you need to meet specific system requirements:
  • Supported operating systems
    • Windows 7 or later
    • Mac OS 10.13 (High Sierra) or later
  • Supported browsers
    • Chrome (Recommended)
    • Firefox
    • Safari
    • Edge
    • Chromium Edge

Configuring headset integration with RingCentral app

1. Navigate to Settings via the left-hand navigation bar.
2. Click Notifications and sounds on the left pane.
3. Under Headset support, toggle the switch on for Headset controls.

Downloading Plantronics Hub and Jabra extensions

After activating the headset controls in the app, you must install the Plantronics Hub or Jabra extensions for the call controls to work.
1. Navigate to Settings via the left-hand navigation bar.
2. Click the Notifications and sounds tab in the left pane.
3. Under Headset support, click Download App under Plantronics or Jabra.
Headset support settings
Note: If you’re using RingCentral app on your Google Chrome browser, you need to install both the Jabra Chrome extension and Jabra Chrome host app to make Jabra headsets work. For Plantronics, you only need to download the Plantronics Hub installed and have it running.

Supporting multiple headsets

  • If you have more than one Jabra headset connected to the app:
    • The headset that was connected the lastest is considered the active headset.
    • The list of connected devices and the active headset is displayed in the RingCentral app.
  • If you have more than one Poly headset connected to the app:
    • The headset that was last connected is considered the active headset. 
    • You’ll need to switch the active headset in the Plantronics Hub app.
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