Desktop & web

Connecting your Microsoft and Google company
directory contacts to the RingCentral app desktop
and web | RingCentral app 

Last updated on October 22, 2021
Introduction to the RingCentral app

RingCentral App: Synchronizing Your Google and Microsoft Contacts

You can connect your Microsoft or Google calendar to your Microsoft Global Address List and Google Directory contacts by signing in to your Microsoft/Google account in the RingCentral app.

Connecting your Microsoft Global Address List

  1. Go to Settings via the left-hand navigation bar.
  2. Click Calendars and contacts.
  3. Under the Microsoft section, click the Sign in with Microsoft button at the far right of Account connections.
  4. Ensure that the Global Address List is checked.
  5. Click Connect.
  6. Select or sign in to your Microsoft account, then click Accept.

Adding your Microsoft Global Address List

If your Microsoft account is already connected, you can configure the settings to add your company directory.
  1. Go to Settings via the left-hand navigation bar.
  2. Click Calendars and contacts.
  3. Select Manage under Microsoft.
  4. Check the box next to Global Address List.
  5. Click Connect.

Connecting your Google company directory

  1. Go to Settings via the left-hand navigation bar.
  2. Click Calendars and contacts.
  3. Under the Google section, click Sign in with Google at the far right of Account connections.
  4. Ensure that the box for Calendar is checked.
  5. Ensure that the box for Directory is checked.
  6. Click Connect.
  7. Select or sign in to your Google account, then click Accept.

Avoiding or resolving issues when connecting to company directory contacts

You may encounter error messages when connecting Microsoft 365, Microsoft Exchange (on-premise), or Google calendar on the RingCentral app. The error messages may be caused by a third party and may happen during synchronization.
 
To avoid or resolve these errors:
  •  Check your Google directory using the connected account. Contact your Google account admin to make sure the connected account has permission to read the Google directory.
  • Visit the Google directory in your browser or Global Address List in the Outlook app using the same connected account that you used to sign up with RingCentral to check if the syncing works.
  • Contact your company's Google or Microsoft account admin to confirm that the connected account has permission to use Google Calendar or Microsoft Graph API.
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