Updating your emergency response location
=========================================
Emergency response locations (ERLs) are added to your account to let responders locate you in the event of an emergency.
You'll enter your ERL when you create your
RingCentral
account during [Express Setup](https://support.ringcentral.com/article-v2/8737.html?brand=RC_US&product=RingEX&language=en_US ""), but you can update it anytime you're working from a new location
Where would you like to update your ERL?
## Desktop & web
Updating your ERL in the desktop app
------------------------------------
The RingCentral app uses [location awareness](https://www.ringcentral.com/us/en/blog/ray-baums-act-compliance-with-ringcentral-mvp-location-awareness/ "") to detect when you're working from a new location. The first time you visit a location, the app will prompt you to update your ERL. When you see the prompt, enter your current working address.
**Note**
You must update your ERL using the desktop app. It can't be updated using the web or mobile apps.
To manually update your ERL:
* In the desktop app, click **Settings** in the navigation bar.
* Click **Phone**.
* Scroll down to Emergency response location, then click **Manage** .
* In the popup, do one of the following:
* Click the **Select an emergency location** dropdown to select one of your company's predetermined locations as your ERL. Click **Confirm location**.
* Click the **Plus** icon to add a new ERL. In the popup, fill out all required fields, then click **Save**. You can add up to 20 ERLs.
* Click **Manage emergency locations** to choose from your saved locations, or to add a new ERL to your saved locations. In the popup, search for a location or click the **Plus** icon to add a new one. You can add up to 20 ERLs.
**Note**
* Before setting your ERL, RingCentral must turn on [location awareness](https://www.ringcentral.com/us/en/blog/ray-baums-act-compliance-with-ringcentral-mvp-location-awareness/ "") for your organization. Review the [Emergency Services Policy](https://www.ringcentral.com/legal/last-update-may-31-2022/emergency-services.html "").
* You can only set and update your ERL in the RingCentral desktop app, not in the web or mobile app. If you contact emergency services from a mobile device, responders will learn your current location from your service provider.
* If you're an admin, you can update [your company's ERLs](https://support.ringcentral.com/article-v2/managing-company-emergency-response-locations.html?brand=RingCentral&product=RingEX&language=en_US "") in the [
Admin Portal
](https://service.ringcentral.com "").
## Admin Portal
Updating your ERL in the Admin Portal
-------------------------------------
To update the ERL for your phone device or app in the Admin Portal:
* Sign in to the [
Admin Portal
](https://service.ringcentral.com "").
* Click the **Settings** tab.
Note: If you are an admin, click the **Admin Portal** dropdown and select **My Extension** to access **Settings**.
* Click **Devices \& Numbers**.
* Under the **Phones** tab, click the phone device or app you'd like to update.
* Click the **Edit Location**button under Emergency Response Location.
* To choose a company ERL, click the**Select Emergency Response Location** dropdown. To add a personal ERL, click **New** .
* Click **Done**.
### Adding new personal ERLs
You can add personal ERLs to your account if you work in multiple locations. These ERLs will then be options when updating the ERL on your device or app.
* Click the **Settings** tab.
Note: If you are an admin, click the**Admin Portal** dropdown and select**My Extension** to access **Settings**.
* Click **Personal Emergency Response Locations**.
* Click **Add** .
* Enter a **Nickname** for the ERL.
* Click **Edit**.
* Enter the address details.
* Click **Done**.
* Click **Add**.
When the address is submitted, the status will show:
* In Use
* Not in Use
* Registration in progress
* Missing address