Using closed captions during
RingCentral
Video meetings
=========================================================================================================================
Some RingCentral Video features and meeting controls may appear differently depending on your account. Learn more about [the new RingCentral Video experience](https://support.ringcentral.com/article-v2/using-the-new-ringcentral-video-meetings.html?brand=RingCentral&product=RingEX&language=en_US "").
Closed captions can improve accessibility for your call, detect your spoken language, and help you catch up with anything you might be missing if you're joining a meeting with a lot of background noise.
In addition to closed captions, [live transcription and AI notes](https://support.ringcentral.com/article-v2/Using-notes-during-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US "") are available during
RingCentral
Video meetings.
Admins can [turn closed captions on and off](https://support.ringcentral.com/article-v2/Configuring-your-company-RingCentral-Video-meeting-settings.html?brand=RingCentral&product=RingEX&language=en_US "") for their company in the Admin portal.
Where would you like to use closed captions?
## Desktop & web
Using closed captions in the desktop and web app
------------------------------------------------
Once you have [joined a video meeting](https://support.ringcentral.com/article-v2/Joining-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US ""):
* In the bottom toolbar, click **More**.
* Select **Enable closed captions** .
Once turned on, the conversation will display at the bottom of the meeting. The text will appear next to the speaker's name and will disappear from the screen shortly after another person speaks.
### Changing the language spoken on the meetings
To get accurate closed caption results, you'll need to make sure the spoken language matches the selected transcription language. If they don't match, the closed caption text box may be blank or inaccurate.
To change the language:
* Hover over the text box and click the globe **Translate** icon.
* At the top of the popup, click **Spoken language** , then select the appropriate language from the list.
### Changing the closed caption font size
To increase or decrease the size of the font displayed:
* Hover over the text box and click the **Font size** icon.
* Select *Small* , *Medium* , or *Large* .
### Pinning and unpinning the closed caption text box
To move or resize the text box, hover over it, then click the **Unpin** icon. Once unpinned, you can drag the text box to a different part of the screen or resize it as needed.
### Translating closed captions to another language
If your meeting participants speak a different language, the translate feature lets you view their speech as closed captions in your preferred language.
Important
Only one language can be selected for each option. Be sure to choose the correct spoken language first. If the spoken language you select doesn't match what participants are actually speaking, the system won't translate the conversation. As a result, the closed caption box may remain blank, or the current and subsequent captions may be inaccurate.
To translate the spoken language to a different language in the closed caption display:
* Hover over the text box and click the globe **Translate** icon.
* At the top of the popup, select the **Spoken language** that the speakers will be using before selecting the translated language. Supported languages include:
* Dutch
* English
* Finnish
* French
* German
* Hindi
* Italian
* Japanese
* Korean
* Portuguese
* Russian
* Spanish
* Ukrainian
* After selecting the spoken language, choose your preferred language under **Translate to** . This is the language that will appear in the closed caption text box. Supported languages include:
* Chinese (Simplified)
* Chinese (Traditional)
* Dutch
* Filipino
* Finnish
* French
* French (Canada)
* German
* Hebrew
* Hindi
* Italian
* Japanese
* Korean
* Portuguese
* Portuguese (Brazil)
* Russian
* Spanish
* Ukrainian
When translation is turned on, the globe **Translate** icon will change from white to blue. The closed captions will appear at the bottom of the text box.
### Turning off closed captions
To disable the closed captions feature, hover over the text box and click the X **Close** icon (A). Alternatively, click **More** in the bottom toolbar, then click **Disable closed captions** (B).
**Additional resources**
[Joining a
RingCentral
video meeting](https://support.ringcentral.com/article-v2/Joining-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop "")
[Using notes and transcription during
RingCentral
Video meetings](https://support.ringcentral.com/article-v2/Using-notes-during-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web "")
[Using notes during a
RingCentral
Video meeting](https://support.ringcentral.com/article-v2/Using-notes-during-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US "")
## Mobile
Using closed captions in the mobile app
---------------------------------------
Once you have [joined a video meeting](https://support.ringcentral.com/article-v2/Joining-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "") on your mobile device:
* In the bottom toolbar, tap **More**.
* Tap **Enable closed captions**.
Once turned on, the conversation will display at the bottom of the meeting. The text will appear next to the speaker's profile picture and will disappear from the screen shortly after another person speaks.
### Changing the language spoken on the meetings
To get accurate closed caption results, you'll need to make sure the spoken language matches the selected transcription language. If they don't match, the closed caption text box may be blank or inaccurate.
To change the language:
* In the bottom toolbar, tap **More** , then tap **Settings**.
* Tap **Captions and transcriptions**.
* Tap the spoken language that the participants will be speaking under **I am speaking**.
### Changing the closed caption font size
When closed captions are active in a meeting, you can change the font size and access the settings.
* Long-press the active closed caption text box.
* Tap **Small** , **Medium** , or **Large** to change the font size.
To access the font size settings, tap **Caption settings** in the popup, or:
* In the bottom toolbar, tap **More** (a), then tap **Settings** (b).
* Tap **Captions and transcriptions**.
* Under Closed Captions Size, select: *Small* , *Medium* , or *Large*.
* Tap the back **Arrow** icon to save your selection.
### Translating closed captions to another language
If your meeting participants speak a different language, the translate feature lets you view their speech as closed captions in your preferred language.
Important
Only one language can be selected for each option. Be sure to choose the correct spoken language first. If the spoken language you select doesn't match what participants are actually speaking, the system won't translate it. As a result, the closed caption box may remain blank, or the current and subsequent captions may be inaccurate.
To translate the spoken language to a different language in the closed caption display:
* In the bottom toolbar, tap **More** (a), then tap **Settings** (b).
* Tap **Captions and transcriptions**.
* Tap the spoken language that the participants will be speaking under **I am speaking** before selecting the translated language. Supported spoken languages include:
* Dutch
* English
* Finnish
* French
* German
* Hindi
* Italian
* Japanese
* Korean
* Portuguese
* Russian
* Spanish
* Ukrainian
* At the top left, tap the back **Arrow** icon to save your selection.
* After selecting the spoken language, choose your preferred language under **Translate others' speech to** . This is the language that will appear in the closed caption text box. Supported languages include:
* Chinese (Simplified)
* Chinese (Traditional)
* Dutch
* Filipino
* Finnish
* French
* French (Canada)
* German
* Hebrew
* Hindi
* Italian
* Japanese
* Korean
* Portuguese
* Portuguese (Brazil)
* Russian
* Spanish
* Ukrainian
* At the top left, tap the back **Arrow** icon to save your selection.
### Turning off closed captions
To disable the closed captions feature, tap **More** in the bottom toolbar, then tap **Disable closed captions**.
**Additional resources**
[Joining a
RingCentral
video meeting](https://support.ringcentral.com/article-v2/Joining-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
[Using notes and transcription during
RingCentral
Video meetings](https://support.ringcentral.com/article-v2/Using-notes-during-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")
[Using notes during a
RingCentral
Video meeting](https://support.ringcentral.com/article-v2/Using-notes-during-a-RingCentral-Video-meeting.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")