Creating and managing agent dispositions for <var class="keyword">
<div style="display: inline;">
RingCX
</div></var> inbound queues
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Agent dispositions allow agents to record information about calls and digital interactions during or after a call or interaction. For inbound queues, agent dispositions can trigger system actions such as transferring calls, triggering notifications, or adding calls to the DNC list.

Before you can create agent dispositions for <var class="keyword">
<div style="display: inline;">
RingCX
</div></var>, you need to:

* Be an admin with permission to manage agent dispositions
* Set up at least one [queue group and queue](https://support.ringcentral.com/article-v2/Configuring-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")

For information on creating dispositions for outbound campaigns, visit [Creating and managing agent dispositions in an outbound campaign in <var class="keyword">
<div style="display: inline;">
RingCX
</div></var>](https://support.ringcentral.com/article-v2/Creating-agent-dispositions-in-an-outbound-campaign-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "").

Do you want to set up dispositions for calls or digital interactions?