Calling an expert from the RingCX agent interface
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Use the **Call an expert** feature to place a consultation call to another person in your organization. This is useful when you need quick help from a subject matter expert during a customer call.

When searching, you'll see each contact's presence status so you know if they're available to take your call.

**Note**  
To use this feature, your admin must enable the [corporate directory](https://support.ringcentral.com/article-v2/Configuring-the-corporate-directory-in-your-RingCX-account.html?brand=RingCentral&product=RingCX&language=en_US ""). Admins can decide which extensions appear in the directory

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