Some Cisco SPA phones and analog telephone adaptors (ATAs) will reach their end of life on April 7, 2024, and will no longer work with the RingCentral system.
You can either:
| Account # | Company | Extension PIN | Registered User | Phone Model |
|---|---|---|---|---|
Looks like you're not signed in
Once logged in, you can see all your phone models.
For more information, go to How to find your Cisco End of Life device(s).
Below is a table of certified phones and ATAs to help you identify the best replacement devices for your specific needs. Click each model for more information.
| SPA Model | Recommended Cisco Replacement | Recommended Poly Replacement | Recommended Yealink Replacement | Recommended Mitel Replacement |
|---|---|---|---|---|
SPA301 |
|
Poly Edge E100 |
||
SPA303 |
|
|||
| PAP2-NA | Cisco 191 ATA & Cisco 192 ATA | |||
| PAP2T | Cisco 191 ATA & Cisco 192 ATA | |||
| SPA-2102 | Cisco 191 ATA & Cisco 192 ATA | |||
| SPA-3102 | Cisco 191 ATA & Cisco 192 ATA | |||
| SPA-921 | Poly Edge E100 |
Mitel 6920W | ||
| SPA-922 | Poly Edge E100 |
Mitel 6920W | ||
| SPA-941 | Mitel 6920W | |||
| SPA-942 |
|
Mitel 6920W | ||
| SPA-962 | Mitel 6920W |
Mitel offers a $30 rebate on the 6920W model. Customers should claim rebates directly from Mitel.
Polycom offers rebates on selected models:
Customers should claim rebates directly from Polycom. For information on how to claim your rebate, go to PolyPhoneCashback.
Note:
Yealink offers a 10% discount off the list price for all models.
Do you want a monthly subscription for Device as a Service (DaaS) or to make a one-time purchase?
Contact options
Choose your hardware
Device as a Service lets you have all your hardware, software, and services with automatic upgrades, at one all-inclusive monthly fee.
Replacement brand |
Pay Monthly (DaaS) |
Purchase Now |
| Cisco | ✔️ | |
| Poly | ✔️ | ✔️ |
| Yealink | ✔️ | ✔️ |
| Mitel | ✔️ |
Why will Cisco phones stop working on April 7th, 2024?
This is due to a combination of expiring security certificates and the end-of-support/life announcement from Cisco.
Cisco has announced end-of-sale and end-of-life dates for Cisco SPA 303 and other series model phones. The announcements state that support services for select devices will become unavailable in the first quarter of 2024.
Important: These Cisco phone models will stop working on April 7th, 2024, when their security certificates expire. The devices will no longer be able to authenticate with the provisioning server, which will prevent device registration. If the device unregisters, calls cannot be answered or received.
What specific Cisco phones are impacted?
What should I do?
Customers should make plans to migrate from impacted Cisco phones to prevent business disruption.
How do I move my existing number to my new phone?
Review Swapping device with another phone on your account to learn how to swap your deskphone without changing its assigned number.
Can I use a phone that isn’t on the replacement recommendation list?
The device can be registered as a BYOD phone by following the instructions for SIP manual provisioning.
What happens to my device after the security certificate expires?
Phones registered prior to the security certificate expiration will keep their connection, but if the phone is reset or unplugged it will not reconnect. If the connection is lost, you’ll need to re-configure the phone as a BYOD device by following the instructions for SIP manual provisioning.
What if I need additional support?
You can call our customer support at 1 (888) 898-4591 or reach out to your account representative.