Managing your company emergency response locations
==================================================

Emergency response locations (ERLs) combine a business location with a dispatchable address that emergency responders can use to find the caller. These addresses are used to route emergency responders when someone places an emergency call.

An ERL should identify a location where responders can reasonably reach the caller. You don't need to define locations down to individual desks or offices. For example, a small business can use its main address and suite number.

Consider these guidelines when defining an emergency response location:

* A small business location in a single office suite can map to one ERL.
* A medium-sized business occupying multiple floors in a building can define one ERL per floor.
* A large warehouse can be divided into quadrants with one ERL associated with each quadrant.

Emergency response locations with more granular location information can use both the address line 1 and line 2 fields: for example, 'BMT 20 First Floor': 20 Davis Dr, Floor 1, Belmont, CA 94019, USA'.

Updating your company's emergency response location
---------------------------------------------------

To update your company's ERL:

* Sign in to the [Admin Portal](https://service.ringcentral.com/ "").
* Click **Phone System**.
* Click **Emergency Calling** , then **Company Emergency Response Locations**.
* Click **Add** .
  * To update multiple locations using a template, click **Add ERLs in Bulk**.

  ![](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/managing-company-emergency-response-locations/images/1-Add-company-ERL-Admin-Portal.png)

* Enter a **Nickname**.
* If you have a multi-site account, select a **Site**.
* Click **Edit** under Emergency Address.

  ![](https://assets.ringcentral.com/content/dam/xml-assets/sf-migration/en_US/RC_US/RingCentral_MVP/managing-company-emergency-response-locations/images/2-Add-company-ERL-Details-Admin-Portal.png)

* Select an existing address or enter new address information.
* Click **Done**.
* Click **Add**.

If you're adding a US address, go to the [USPS ZIP Code Lookup](https://tools.usps.com/go/ZipLookupAction!input.action?mode=1&refresh=true "") to verify the address. If it doesn't appear, contact your [local address management office](https://postalpro.usps.com/ppro-tools/address-management-system "").

If you're in the UK, use [Royal Mail's postcode finder](https://www.royalmail.com/find-a-postcode "") to look up the postcode and confirm the address is valid.