Generating audit logs in
RingCX
=================================================================================================
Audit logs provide a detailed record of all changes made to
RingCX
processes, actions, or activities. These logs are essential for troubleshooting, as they can help identify modifications that may cause platform issues.
Note: Admins can access the audit log page if their assigned role grants this permission.
Do you want to generate a voice or digital audit log?
## Voice
Generating audit logs of
RingCentral
voice features
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Admins can use audit logs to monitor and track changes to the account, such as when lead lists, agent access permissions, campaigns, IVRs, and queues are created, deleted, or updated.
To generate an audit log:
* In the [
Admin Portal
](https://service.ringcentral.com ""), click **Contact Center** , then select *Admin*. Sign in to [
RingCX
](https://ringcx.ringcentral.com/ "") and click the **Admin** tile.
* In the left navigation bar, click **Settings**.
* Under *Voice* , click **Audit Logs**.
* In the **Audit log search criteria** window, enter the start and end date you want to filter by.
* You can also narrow the search results by:
* **Element**: Select the feature or component from the dropdown. You can select multiple products at a time.
* **Action type** : Select *Create* , *Delete* , or *Update* from the dropdown.
* **User ID**: Select the ID of the admin user who made the change(s) you're searching for.
* **Element ID**: This is the unique ID assigned by the system to the item you're searching for.
* Click **Search**.
To generate a new audit log, click **Reset form** and repeat the steps above.
Viewing audit log search results
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After you've generated an audit log, you'll see these columns in your search results.
* **Element**: The product that was changed.
* **Element ID**: The unique ID of the specific product item that was changed.
* **Description**: The name or description associated with the product that was changed. For example, if you're viewing changes made to outbound campaigns, the description will include the name of the campaign.
* **Date/time**: Date and time the change was made.
* **User**: The admin user who made changes in the system. This displays the admin's email address.
* **Simulated by**: If an admin makes changes while simulating another user (often for troubleshooting purposes), the audit log records the admin's username and IP address.
* **Action** : The change made on the product. Possible options include *Create* , *Delete* , or *Update*.
To view the record of a single logged activity, click the eye icon to bring up the **Audio Record** window.
### Audit Record window
When you click the eye icon under the **View Record** column, you'll open the **Audit Record** window. This window will show the following information:
* **Element**: The specific product or feature that was changed
* **Element ID**: The unique ID of the item or product that was changed
* **Queue**: The queue ID and queue name associated with the queue that was impacted. For example, changes made to queue events, dispositions, agent assignments, and number assignments.
* **Description**: The name or description associated with the specific product item that was changed
* **Action** : Whether the user updated (*Update* ), created (*Insert* ), or deleted (*Delete*) the item
* **Date/time**: The date and time the change was made
* **User**: The admin user who made changes in the system
* **Simulated by**: The admin user who made the change while simulating another user. This displays the admin's email address.
* **Simulated from IP**: The IP address of the admin user who made the change while simulating another user.
The table at the bottom of the window shows where the change was made and what that change was.
* **Field**: The system element that was changed
* **Previous Value** : The previous value of the system element indicated in the **Field** column
* **New Value** : The new value of the system element indicated in the **Field** column
**Example 1**: If the action performed was a deletion, that section of the table will be blank.
**Example 2** : If you're viewing the audit record of an update made to an agent showing when the agent last logged in, the **Field** column would display **lastLoginDate** , and the **Previous Value** would show the date and time the agent logged in last. In this situation, there would be nothing in the **New Value** column.
## Digital
Generating audit logs of
RingCentral
digital features in
RingCX
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Admins can use audit logs to monitor and track specific changes to digital features on your account.
* In the [
Admin Portal
](https://service.ringcentral.com ""), click **Contact Center** , then select *Admin*. Sign in to [
RingCX
](https://ringcx.ringcentral.com/ "") and click the **Admin** tile.
* In the left navigation bar, click the **Settings** (gear) icon.
* Under **Digital** , click **Audit Log**.
* Click **Filters** in the upper right to narrow results by event type or agent. You can also use the date picker to narrow down your search results.
* **Select an event type**: Filters log entries based on a specified event type.
* **Select an agent**: Filters log entries based on a specified agent.
* **Start date**: Filters log entries by those starting on or after this date.
* **End date**: Filters log entries by those ending on or before this date.
* Click on a specific log entry to see more details about the activity.
