=======================================================================================================
Voice channels allow customers to contact your business by making calls to a
RingCX
phone number. When adding a voice channel, you can select from the available phone numbers in your account. You'll first configure the channel's general settings, and then [assign a destination](https://support.ringcentral.com/article-v2/Adding-and-managing-digital-channels-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US ""). The destination tells the system where to send incoming interactions to that number, like to a specific queue or workflow.
Requirements
------------
Before agents receive calls through a voice channel, your contact center needs dedicated
RingCX
phone numbers set up as Contact Center Routing Numbers (CCRNs):
* Purchase or port phone numbers for voice channels:
* If you need to purchase the phone numbers you'll use with
RingCX
, follow the steps in [Purchasing phone numbers in RingEX for a
RingCX
account](https://support.ringcentral.com/article-v2/Purchasing-phone-numbers-in-RingCentral-Office.html?brand=RingCentral&product=RingCX&language=en_US "").
* If you need to port numbers from your previous provider to
RingCentral
, follow the steps for [Submitting your Porting order](https://support.ringcentral.com/article-v2/Submitting-your-Porting-order.html?brand=RingCentral&product=RingEX&language=en_US "").
* Set up CCRNs. After purchasing or porting your numbers, each number needs to be [set up as a
RingEX
CCRN for
RingCX
](https://support.ringcentral.com/article-v2/Setting-up-a-CCRN-in-RingEX.html?brand=RingCentral&product=RingCX&language=en_US "").
Adding a voice channel in
RingCX
--------------------------------------------------------------------------------------------------
* In the [
Admin Portal
](https://service.ringcentral.com ""), click **Contact Center** , then select *Admin*. Sign in to [
RingCX
](https://ringcx.ringcentral.com/ "") and click the **Admin** tile.
* Click the **Channel** icon (a) in the left navigation bar, then click **Channels** (b).
* Click **New channel** and select *Voice* in the dropdown.
* Manage the channel's general settings.
* Click **Save** in the bottom right corner to add the channel.
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### General settings
* **Active** : When this box is checked, the channel is active and receiving calls.
**Note:**For a voice channel to receive and route calls, you have to set a destination. Even if the channel is active, but a destination isn't set, the channel can't route calls.
* **Phone number** : Click the dropdown and select a phone number from the available list. If no phone numbers are available, make sure a number has been [purchased](https://support.ringcentral.com/article-v2/Purchasing-phone-numbers-in-RingCentral-Office.html?brand=RingCentral&product=RingCX&language=en_US "") and [assigned as a CCRN](https://support.ringcentral.com/article-v2/Setting-up-a-CCRN-in-RingEX.html?brand=RingCentral&product=RingCX&language=en_US "").
* **Description**: Add a description of what this channel will be used for (for example, Support, Sales, main company number).
* **Default categories**: Select any default categories that should apply to all interactions from this channel.
* **Icon color**: Select an icon color for this channel. This optional setting is helpful for distinguishing between channels.
* **Answer type** : Select the answer type for this channel. You can choose from:
* *Standard Answer*: Calls will ring indefinitely without returning a busy signal.
* *Busy on Closed/No Agents*: Calls will return a busy signal when a queue is closed or no agents are available.
* **Originating number** : Use this field if you want this phone number to appear as a different number in
RingCX
Analytics and historical reports. Enter the number that this channel should be reported as in the available field.
* **Custom app string**: Contact Support if you need to use this field.
Click **Save** to save your channel.
If you've already configured your destinations (queues, workflows, cloud destinations, or track numbers), you can configure your channel's [destination assignment settings](https://support.ringcentral.com/article-v2/Adding-and-managing-digital-channels-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US#GUID-3b90d3e3-fa57-47a0-a2bc-a0d323bc655d-en_us_assigning-destination-channel "") next.
If you haven't set up your destinations yet, refer to [Setting up your inbound voice contact center in
RingCX
](https://support.ringcentral.com/article-v2/setting-up-your-inbound-voice-contact-center-in-ringcx.html?brand=RingCentral&product=RingCX&language=en_US "") for step-by-step guidance on creating queues, building workflows, and assigning agents before linking destinations to your channels.
Depending on the type of your destinations, follow the instructions in:
* [Creating an inbound queue in
RingCX
](https://support.ringcentral.com/article-v2/Creating-an-inbound-queue-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
* [Adding a workflow in
RingCX
](https://support.ringcentral.com/article-v2/Creating-an-IVR-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
* [Configuring cloud profiles in