is a cloud-based business communications system with enterprise-grade features such as voice, fax, text, online meetings, conferencing, and collaboration. With
RingEX
, you can easily connect your office, remote employees, and mobile users under one phone system --- regardless of their location.
RingEX
provides linked
RingCX
accounts the following benefits:
* Reliable phone service for agent leg connections
* Ability for agents to manage their passwords
* Access to self-service phone number management
* Single Sign-On to
RingCX
for multi-agent, supervisor, or mixed admin users
* Access to
RingCentral
University training materials for agents and admins
* Ability to create support tickets via
RingCentral
Salesforce
* Self sign-up to incident notifications and the latest product status via the
RingCentral
[
Service Status
](https://status.ringcentral.com "") site
If your
RingCX
account is not already linked with
RingEX
, go to [Linking
RingEX
to
RingCX
](https://support.ringcentral.com/article-v2/Creating-an-agent-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "") to learn how to connect your account to
RingEX
. Once you link your account to
RingEX
, you can then do all the things that new customers can do, such as managing users and phone numbers, which we will discuss below.
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Phone service reliability
-------------------------
With
RingEX
integrations, your agents will connect to their calls using the same industry-leading telephone service as the core
RingEX
. This means your agents can expect exceptionally high call quality with class-leading reliability on the agent-leg connection, all using the same browser-based and fully integrated softphone you've come to enjoy. Your agents can also sign in with external
RingCentral
devices (
RingCentral
Video Pro and Pro+,
RingCentral
Softphone,
RingCentral
Desktop Phone,
RingEX
, and more) with a simple click of a button on login, and all
RingCX
calls will be routed straight to their
RingEX
extension.
Phone number management
-----------------------
With
RingEX
integrations, all
RingCX
customers have access to self-service phone number management. Using the
RingEX
service portal, you can order any amount of toll-free phone numbers or local DIDs in the location(s) of your choosing, and they become immediately available. When you are finished with a number and no longer need it, simply cancel it within the same self-service portal and you won't be charged again. For more information and instructions on how to purchase numbers and configure them to route to
RingCX
, go to [Purchasing phone numbers in
RingEX
.](https://support.ringcentral.com/article-v2/Purchasing-phone-numbers-in-RingCentral-Office.html?brand=RingCentral&product=RingCX&language=en_US "")
Once you have purchased a toll-free number or local DID, it must be imported into your
RingCX
account and assigned to its final destination, typically an IVR or directly to an inbound ACD queue. For more information, see [Configuring the CCRN in
RingCX
](https://support.ringcentral.com/article-v2/Setting-up-a-CCRN-in-RingEX.html?brand=RingCentral&product=RingCX&language=en_US "") and [Editing Phone Numbers within](https://support.ringcentral.com/article-v2/Editing-phone-numbers.html?brand=RingCentral&product=RingCX&language=en_US "")
RingCX
.
User management
---------------
With the convenience of
RingEX
, you manage your agents and back-office workers from a single location. By creating free "virtual extension" users, you may add an unlimited number of extensions to your system for use as a typical
RingCX
agent. For the case of users who require both back-office and
RingCX
agent availability, you can create paid-for "digital line" users, which expose additional features such as external physical device connectivity and direct inbound phone numbers. In either case, these users can be imported or linked into
RingCX
as agents, supervisors, and/or administrators, and are able to log in with a single set of credentials. To get started adding new users to your
RingCentral
account, see [Add a User Extension Without an Assigned Phone](https://support.ringcentral.com/article-v2/Adding-user-extensions-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US "").
After you have one or more users created within
RingEX
, you then [Import an agent from
RingEX
into
RingCX
](https://support.ringcentral.com/article-v2/Creating-an-agent-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US ""). Once imported, you can read more about [how to configure your agent](https://support.ringcentral.com/article-v2/Intro-to-agent-configuration-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "").
Once the agent is created in
RingEX
, imported to
RingCX
, and properly configured, all that remains is for the agent to log in and get connected. For more on this, see [Logging in to the platform](https://support.ringcentral.com/article-v2/Signing-in-to-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US#pills-nav=ringcx "").
For administrators, the process is a little different. You first [create an administrator](https://support.ringcentral.com/article-v2/Adding-an-admin-user-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "") in
RingCX
and then link the administrator to an existing
RingEX
user. This provides the ability for all users to sign in with the same
RingCentral
credentials regardless of their role or user type. For more information on how to sync an administrator or agent with an existing
RingEX
user, see [Syncing users from
RingEX
](https://support.ringcentral.com/article-v2/Creating-an-agent-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "").
For a general introduction to managing users in
RingEX
, you can read [User Roles and Permissions Overview](https://support.ringcentral.com/article-v2/5-10-Editing-the-Extension-Permissions-via-Web.html?brand=RC_US&product=RingEX&language=en_US "").