Intro to routing dispositions in RingCX
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Dispositions are used to document, track, and report the outcomes of calls and digital interactions. There are two types of dispositions:

* **System dispositions** are determined by the system and indicate a status, such as whether the call or digital interaction was answered, not answered, abandoned, or transferred. System dispositions can only be viewed by admins.
* **Agent dispositions** are created by admins and allow agents to provide more details about the interaction, such as whether a sale was made or a follow-up is required. They can also trigger specific system actions, such as triggering email notifications or setting agent-specific callbacks.

Note:

* Before you can set up dispositions, you need to set up at least one campaign or queue.
* Admins need to have the necessary permissions to manage dispositions in RingCX.

Do you want to set up dispositions for voice (calls) or digital interactions?