Intro to the Adoption and Usage report
======================================

The Adoption and Usage report shows how your organization uses the calling, text (SMS), message, and video meetings features in <var class="keyword">
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RingEX
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Note  
Text messaging reporting is currently in beta testing and available for select customers. These metrics won't show data prior to April 1, 2026.

Access and recommended users
----------------------------

Admins and users with [permission to view analytics](https://support.ringcentral.com/article-v2/Permissions-List-and-Details.html?brand=RC_US&product=RingEX&language=en_US "") can access the Adoption and Usage reports. We recommend that individuals with the following roles have access to these reports:

* IT admins and leaders
* Change management leaders
* Executives
* People operations
* Department heads/leaders
* Business analysts

Viewing the Adoption and Usage report
-------------------------------------

You can [access the Adoption and Usage report](https://support.ringcentral.com/article-v2/Navigating-Adoption-Usage.html?brand=RingCentral&product=RingEX&language=en_US "") in the [<var class="keyword">
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Analytics Portal
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There are four pages within the report:

* **Overview**: An aggregated view of your organization's active users and usage across features. It provides a snapshot of the relative popularity and adoption across organizations and departments.
* **Message**: Key metrics, usage trends, and patterns for messaging.
* **Meetings**: Key metrics, usage trends, and patterns for meetings.
* **Phone**: Key metrics, usage trends, and patterns for phone calls.
* **Text (SMS)**: Key metrics, usage trends, and patterns for text messaging.

The Adoption and Usage report shows data within widgets on a dashboard. You can select which Key Performance Indicators (KPIs) to view on the Message, Meetings, Phone, and Text (SMS) pages, in addition to the default widget data.

**Additional resources**  
[Adoption and Usage report data dictionary](https://support.ringcentral.com/article-v2/adoption-and-usage-report-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US "")  
[Navigating the Adoption and Usage report](https://support.ringcentral.com/article-v2/adoption-and-usage-report-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US "")