===========================================================================================================
Use the manual outbound calls feature to place calls that aren't tied to campaigns or queues. For example, you might use it to return a call to a customer who got disconnected.
Note: An admin must grant outbound calling permissions for agents to use this feature.
Where are you accessing RingCX?
## RingCX in the RingCentral app
Making an outbound call in the
RingCX
app
-----------------------------------------------------------------------------------------------------------
With
RingCX
in the
RingCentral
app, you can make
RingEX
calls to coworkers and
RingCX
calls to customers in one place. You can make a call using the [keypad](#using-keypad "") or by [clicking a phone number in a message](#using-click-call ""), if your account supports it.
Using the keypad
----------------
* Sign in to the [
RingCentral
app](https://app.ringcentral.com/video/home "").
* Connect to
RingCX
in one of two ways:
* In the left navigation bar, click **Agent** , then click the **Start working** button.
* In the top right, click the **Connect to
RingCX
** toggle on.
* To open the keypad you can either:
* Click **Active calls** from the top menu, then click the **Make a call** button (a).
* Click the **Keypad** (b) icon in the upper right
* You can select the caller ID you want to use by clicking the dropdown next to **My caller ID** on the keypad.
* The headphone icon next to **My caller ID** indicates a
RingCX
caller ID. If you switch the caller ID to
RingEX
, it will be a regular
RingEX
call.
* You can select a queue to associate your call with or adjust the ring time, if your admin has turned on these features.
* Click **Manual dial settings**.
* Select the queue and ring time.
* Enter the name or number you want to dial, then click the **Phone** icon to make the call.
Using Click-to-call in a message
--------------------------------
You can use Click-to-call to continue a chat, email, or other digital interaction by phone.
* Open the message that contains the phone number you want to call.
* Click the phone number.
* Click the **Phone** icon.
**Additional resources**
[Intro to outbound dialing in RingCX](https://support.ringcentral.com/article-v2/Intro-to-outbound-dialing-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Intro to manual outbound dialing in RingCX](https://support.ringcentral.com/article-v2/Intro-to-manual-outbound-dialing-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Making an outbound call with the predictive dialer](https://support.ringcentral.com/article-v2/Making-an-outbound-call-with-the-predictive-dialer-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Making an outbound call with the preview dialer](https://support.ringcentral.com/article-v2/Making-an-outbound-call-with-the-preview-dialer-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Configuring an agent for manual outbound dialing in RingCX](https://support.ringcentral.com/article-v2/Configuring-an-agent-for-manual-outbound-dialing-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
## RingCX standalone
Making an outbound call in the
RingCX
standalone app
----------------------------------------------------------------------------------------------------------------------
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With
RingCX
in the
RingCentral
app, you can make
RingEX
calls to coworkers and
RingCX
calls to customers in one place. You can make a call using the [keypad](#using-the-keypad "") or by [clicking a phone number in a message](#using-click-call ""), if your account supports it.
Using the keypad
----------------
* Sign in to [
RingCX
](https://ringcx.ringcentral.com/ "").
* Click the **Phone** icon in the left navigation bar to open **My calls**.
* Click the **Manual Dial Settings** button at the bottom of the screen if you want to set your caller ID, the ring time, or the queue.
* Enter a name or number in the **Enter number** field.
* If you enter a name, the number will populate from the corporate directory. Click the name or extension to dial it.
* If you enter a number, click **Request a call** to request that the system make a call.
Using Click-to-call in a message
--------------------------------
You can use Click-to-Call to continue a chat, email, or other digital interaction by phone.
* Open the message that contains the phone number you want to call.
* Click the phone number.
* Click the **Call** icon.
**Additional resources**
[Intro to outbound dialing in RingCX](https://support.ringcentral.com/article-v2/Intro-to-outbound-dialing-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Intro to manual outbound dialing in RingCX](https://support.ringcentral.com/article-v2/Intro-to-manual-outbound-dialing-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Making an outbound call with the predictive dialer](https://support.ringcentral.com/article-v2/Making-an-outbound-call-with-the-predictive-dialer-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Making an outbound call with the preview dialer](https://support.ringcentral.com/article-v2/Making-an-outbound-call-with-the-preview-dialer-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")
[Configuring an agent for manual outbound dialing in RingCX](https://support.ringcentral.com/article-v2/Configuring-an-agent-for-manual-outbound-dialing-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "")