Setting up a
RingEX
CCRN for
RingCX
=======================================================================================================================================================================
A CCRN, also known as Contact Center Routing Number, is a phone number in
RingEX
that routes calls to a contact center. After purchasing your phone numbers or porting them to
RingEX
, you may set the phone numbers up as CCRNs to route calls to your
RingCX
account.
If you need to add a number to
RingEX
, read [Purchasing phone numbers in
RingEX
](https://support.ringcentral.com/article-v2/Purchasing-phone-numbers-in-RingCentral-Office.html?brand=RingCentral&product=RingCX&language=en_US "").
Assigning a CCRN in
RingEX
--------------------------------------------------------------------------------------------
You can only assign a CCRN for Direct or Company numbers. You cannot use numbers that are attached to a specific device. If the number is attached to a device, contact your project or account manager to discuss configuration options.
If you already have an existing
RingCentral
number you want to use as a CCRN for
RingCX
, complete the following to assign a CCRN in
RingEX
:
* Sign in to
RingEX
[
Admin Portal
](https://service.ringcentral.com ""). You will need Phone System Admin privileges to make the necessary changes.
* At the top, click **Phone System**.
* In the left navigation bar, click **Phone Numbers** , then click **All numbers**.
* Click the number that you would like to go to
RingCX
. For numbers that have not been assigned for other purposes (for example, a conferencing number), complete the following:
* Click the **Add Number** button at the top right.
* In the **Select Numbers** tab, select the country from the **Location** dropdown.
* Select the **State/Province** and **Area Code** for the numbers.
* Select the numbers you want to add to
RingCX
.
* Click **Add Numbers**.
* Under **Connect Calls To** , click the radio button next to **Contact Center**.
* Under **Contact Center Number Settings** , select *
RingCentral
RingCX
* from the **Type** dropdown.
* Select the
RingCX
**Account** where you want the numbers to be added.
* A new voice channel will automatically be added for each number in
RingCX
. If you have permission to create or edit channels in
RingCX
, select a **Destination** for the number.
* Click **Save**.
Switching a CCRN in
RingEX
to route calls externally
----------------------------------------------------------------------------------------------------------------------
In case
RingCX
is experiencing difficulties, you can set the CCRN to route calls externally.
* Sign in to
RingEX
[
Admin Portal
](https://service.ringcentral.com ""). You will need Phone System Admin privileges to make the necessary changes.
* At the top, click **Phone System**.
* In the left navigation bar, click **Phone Numbers** , then click **All numbers**.
* Click on the number you would like to reroute.
* Click on the radio button next to **Extension** (A), then click **Select Extension** (B).
* Select the extension with your forwarding rule and click **Select**.
* Click **Save** at the bottom of the page.
Once the platform has returned to normal, follow the steps to [assign the CCRN in
RingEX
](#assign "").