Turning on the Heads-up display (HUD) and managing extensions in the RingCentral app
====================================================================================

The Heads-up display (HUD) organizes your most frequently used extensions into a single, convenient view. You can quickly identify if a user is available, in a meeting, or offline. If they've set a custom status message, it'll also be displayed. If your admin has added you to any groups, they'll also appear in your HUD.

Where do you want to use the HUD?

## Desktop & web

Turning on the HUD in the desktop and web app
---------------------------------------------

Before you can use the HUD, the feature may need to be turned on.

* Click **Settings** in the navigation bar.
* Click **Phone**.
* Under General, click the toggle to turn on the **Heads-up display (HUD)** .

  Tip  
  If you [monitor other extensions](https://support.ringcentral.com/article-v2/Creating-Call-Monitoring-Groups.html?brand=RingCentral&product=RingEX&language=en_US ""), click **Manage** , then check the box next to **Ring when extensions I am monitoring receive incoming calls** . Click **Save**.

  ![Turning on HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Turning_on_HUD_1.png)

Managing your HUD extensions
----------------------------

To access the HUD:

* Click **Phone** in the navigation bar.
* The HUD will be displayed in the right panel of the **Keypad** tab. If you're in a minimized view, you may need to click the **HUD** tab in the left panel.

All extensions are displayed by default. For a different view, click the filter dropdown to select all extensions, a specific folder, or a group. Groups may include:

* [Delegated lines](https://support.ringcentral.com/article-v2/Using-delegated-lines-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web ""): View, answer, or make calls made on behalf of someone else.
* [Park locations](https://support.ringcentral.com/article-v2/Parking-and-retrieving-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web ""): View or pick up parked calls.
* [Group call pickup](https://support.ringcentral.com/article-v2/Using-the-HUD-for-Group-Call-Pickup-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US ""): View or pick up a call from a group.
* [Call queue pickup](https://support.ringcentral.com/article-v2/Setting-up-your-RingCentral-app-to-receive-queue-calls.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web ""): View or pick up calls from a call queue.

![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Manage-HUD-1.png)

### Adding extensions to your HUD

When you add an extension, it's placed at the top of the list.

* Click the **Add** plus icon at the top right.
* Click **Add extensions** .

  ![Adding extensions in HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/HUD-add-extensions-1.png)

* Type the name or extension number into the **Search contacts** field, then click the user to add them. You can add up to 100 extensions.
* Click the **Folder** dropdown if you want to add the extensions to a [custom folder](#adding-folders "").
* Click **Add**.

### Sorting the extensions in your HUD

You can sort the extensions in your view by clicking the **Sort** icon and selecting:

* *Manual*: Allows you to drag and drop the extensions into your preferred order. Note that if you're in the folder view, you can't manually sort unassigned extensions.
* *Alphabetical*: Sort all extensions from A to Z.
* *Reverse Alphabetical* : Sort all extensions from Z to A.

  ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/HUD-sort-1a.png)

### Removing extensions from your HUD

To delete extensions from your HUD:

* In the list, hover over the extension and click the three-dot **More** icon.
* Click the **Remove** trash can icon, then click **Remove** again in the confirmation window.
  * If you remove an extension from a folder, you can move it to your unassigned extensions list or remove it from the HUD completely.

  ![Remove extensions HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Remove-HUD-ext-1a.png)

Adding folders to your HUD
--------------------------

You can further organize your HUD by creating folders.

* Click the **Add** plus icon at the top right.
* Select **Add folder** .

  ![Adding folder HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/HUD-add-folder-1.png)

* In the popup, enter a name for the folder.
* Type the name or extension number into the **Search contacts** field, then click the user to add them. You can add up to 100 extensions.
* Select a **Color tag** to change the folder's font color, if desired.
* Click **Add**.
* Click and hold the folder name, then drag it to reorder the folders.
* Click the **Folder** icon to switch back and forth between the list and folder views.

  ![Adding folder HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/HUD-add-folder-2a.png)

Viewing the HUD in a separate window
------------------------------------

The HUD can be popped out into a separate window and viewed independently from the app.

* Click the **Pop out** icon (A) at the top and move or resize the window to your preferred position.
* Click the three-dot **More** icon (B) and click the toggle to **Pin the window on top** (desktop app only) to keep the window in front of all other applications on your screen.

  ![Popup HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/HUD-popout-1a.png)

* To move the HUD back within the app, click the **Reattach** icon (C) at the top right.

  ![Reattach HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/HUD-reattach-1a.png)

**Additional resources**  
[Customizing tabs in the RingCentral app](https://support.ringcentral.com/article-v2/Customizing-tabs-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web "")  
[Using the HUD for Group Call Pickup in the RingCentral app](https://support.ringcentral.com/article-v2/Using-the-HUD-for-Group-Call-Pickup-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")  
[Monitoring live calls in the RingCentral app](https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web "")  
[Using delegated lines in the RingCentral app](https://support.ringcentral.com/article-v2/Using-delegated-lines-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=desktop_%26_web "")

## Mobile

Turning on the HUD in the mobile app
------------------------------------

The HUD can be used both on iOS and on [Android devices](#hud-android ""). Before you can use the HUD, the feature may need to be turned on.

### Turning on the HUD on iOS

* Tap your **Profile** picture in the top left corner.
* Under Settings, tap **Phone**.
* Under General, tap **Heads-up display (HUD)**.
* Tap the **HUD** toggle on.
  * If you [monitor other extensions](https://support.ringcentral.com/article-v2/Creating-Call-Monitoring-Groups.html?brand=RingCentral&product=RingEX&language=en_US ""), tap the **Ring when extensions I am monitoring receive incoming calls** toggle on.

  ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-1.png)

Managing your HUD extensions
----------------------------

To access the HUD:

* Tap **Phone** in the bottom toolbar.
* Tap the **HUD** tab.
* All extensions are displayed by default. You can tap the [Delegated lines](https://support.ringcentral.com/article-v2/Using-delegated-lines-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "") tab if you're part of a shared group.

  ![](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-2.png)

### Adding extensions to your HUD

When you add an extension, it's placed at the top of the list.

* Tap **Phone** in the bottom toolbar.
* Tap the **Hud** tab.
* Tap **Add extensions** (a).
  * If you already have some extensions in the HUD, tap the three-dot **More** icon (b) at the top right, then tap **Add extensions**.
* Type the name or extension number into the **To** field, then tap the user to add them. You can add up to 100 extensions.
* Tap **Done** . A confirmation will pop up that the extensions have been added.

  ![Select Add extensions](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-3.png)

### Sorting the extensions in your HUD

You can sort the extensions in your HUD view to place your most used extensions toward the top.

* Tap **Phone** in the bottom toolbar.
* Tap the **HUD** tab.
* Tap the three-dot **More** icon in the top right corner, then tap **Edit hud.**
* Tap and drag an extension to move it up or down the list.
* Tap **Done** .

  ![Tap check mark to save](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-4.png)

### Removing extensions from your HUD

To remove individual extensions:

* Tap **Phone** in the bottom toolbar.
* Tap the **HUD** tab.
* From here, you have two options:
  * Swipe left on a user, then tap **Remove** (a).
  * Tap the three-dot **More** icon (b) next to the user's name, then tap **Remove** (c).

* Tap **Remove** in the popup to confirm..

  ![Click Remove](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-5.png)

To remove multiple extensions:

* Tap the three-dot **More** icon in the top right corner and select **Edit HUD**.
* Select the extensions. Use *Select all* only when clearing your entire HUD list.
* Tap **Remove** in the bottom right corner.
* Tap **Remove** in the popup to confirm. Note that removing extensions can't be undone, you'll need to add them back manually.

Adding the HUD to the toolbar
-----------------------------

You can add the HUD as a separate icon in the bottom toolbar for faster access.

* Tap the three-dot **More** tab in the bottom toolbar.
* Tap **Customize** tabs.
* Tap **Customize your navigation menu**.
* Next to HUD, select **Main menu** to separate it from the Phone tab.
* Click **Save**.
* In the list, drag and drop the **HUD** into your preferred order.
* Tap **Done** .

  ![Tap HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-6.png)

### Turning on the HUD on Android

* Tap your **Profile** picture in the top left corner.
* Under Settings, tap **Phone**.
* Under General, tap **Heads-up display (HUD)**.
* Tap the **HUD** toggle on.
  * If you [monitor other extensions](https://support.ringcentral.com/article-v2/Creating-Call-Monitoring-Groups.html?brand=RingCentral&product=RingEX&language=en_US ""), tap the **Ring when extensions I am monitoring receive incoming calls toggle on**.

  ![Tap HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-Android-1.png)

Managing your HUD extensions
----------------------------

To access the HUD:

* Tap **Phone** in the bottom toolbar.
* Tap the **HUD** tab.
* All extensions are displayed by default. You can tap the [Delegated lines](https://support.ringcentral.com/article-v2/Using-delegated-lines-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "") tab if you're part of a shared group.

  ![Tap HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-Android-2.png)

### Adding extensions to your HUD

When you add an extension, it's placed at the top of the list.

* Tap **Phone** in the bottom toolbar.
* Tap the **HUD** tab.
* Tap **Add extensions** (a).
  * If you already have some extensions in the HUD, tap the plus **Add extensions** icon (b) at the top.
* Type the name or extension number into the **To** field, then tap the user to add them. You can add up to 100 extensions.
* Tap **Done** . A confirmation will pop up that the extensions have been added.

  ![Tap HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-Android-3.png)

### Sorting the extensions in your HUD

You can sort the extensions in your HUD view to place your most used extensions toward the top.

* Tap **Phone** in the bottom toolbar.
* Tap the **HUD** tab.
* Tap the three-dot **More** icon in the top right corner, then tap **Edit HUD**.
* Tap and drag an extension to move it up or down the list.
* Tap the checkmark **Done** icon.

  ![Tap HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-Android-4.png)

### Removing extensions from your HUD

To remove individual extensions:

* Tap **Phone** in the bottom toolbar.
* Tap the **HUD** tab.
* Tap the three-dot **More** icon next to the user's name.
* Tap **Remove**.
* Tap **Remove** in the popup to confirm..

  ![Click Remove](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-Android-5.png)

To remove multiple extensions:

* Tap the three-dot **More** icon in the top right corner and select **Edit HUD**.
* Select the extensions. Use *Select all* only when clearing your entire HUD list.
* Tap the trash can **Delete** icon at the top.
* Tap **Remove** in the pop-up to confirm. Note that removing extensions can't be undone, you'll need to add them back manually.

Adding the HUD to the toolbar
-----------------------------

You can add the HUD as a separate icon in the bottom toolbar for faster access.

* Tap the three-dot **More** tab in the bottom toolbar.
* Tap **Customize** tabs.
* Tap **Customize your navigation menu**.
* Next to HUD, select**Main menu** to separate it from the Phone tab.
* Click **Save**.
* In the list, drag and drop the **HUD** into your preferred order.
* Tap the **Check** icon in the top right corner to save.

  ![Tap HUD](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/mvp/phone/Managing-your-HUD-extensions-in-the-RingCentral-app/images/Mobile-HUD-Android-6.png)

**Additional resources**  
[Customizing tabs in the RingCentral app](https://support.ringcentral.com/article-v2/Customizing-tabs-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")  
[Using the HUD for Group Call Pickup in the RingCentral app](https://support.ringcentral.com/article-v2/Using-the-HUD-for-Group-Call-Pickup-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US "")  
[Monitoring live calls in the RingCentral app](https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")  
[Using delegated lines in the RingCentral app](https://support.ringcentral.com/article-v2/Using-delegated-lines-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=mobile "")