07/28/22 22:55 PM  

Customize Shared Lines Hold Music | RingCentral

« Go Back
Article
This article discusses the steps on how to customize Shared Lines group's hold music by Account Administrators on the RingCentral Online Account.

 

1. Log in to your RingCentral Online account.
2. Go to Phone System > Groups > Shared Lines.
3. Select a Shared Lines group that needs to be modified, then click Greeting.
4. Go to Business Hours, then below Hold Music, tick Enable
5. Click Edit below Hold Music.
6. Click drop-down under Set Audio, then select Custom. Click Browse.
7. Select your audio, then click Done. Back to the Greeting section, click Save.

NOTE: Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise, it will not work correctly.
 

10994, Shared Lines group, music on hold
Customize Shared Lines Hold Music | RingCentral
10994-Shared-Lines-Customize-Music-on-Hold
 
Published Externally
Information
How-Tos
 
RingCentral MVP
Article Assignment
 
 
 
Article Properties
Published
RC_Knowledge_Article
000087325
Mary Ann Tan
Glenda Villas
English
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information