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Attaching a file in a message in the RingCentral app
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You can attach files to a message at any time, and these files can come from your computer, Google Drive, or cloud storage like OneDrive/SharePoint and Dropbox. You can attach any type of file, including documents, images, or videos as long as it’s under 1 GB.
The processes for attaching a file from your computer, Google Drive, OneDrive/SharePoint, or Dropbox are a little different, so let’s review each of these methods separately.
Note: Admins need to enable file sharing for the file source to appear on users' accounts. For more information, visit Managing file sharing in the RingCentral app desktop and web.
Attaching a file from your computer
If you’d like to attach a file from your computer without including a message, you can simply drag a file from your computer into the message field at the bottom of the app. However, if you’d like to include a message along with your attachment(s), follow these steps to attach a file:
1. Navigate to Message via the left-hand navigation bar, and select a conversation from the
conversation list.
conversation list.
2. Draft your message in the message field.
3. Click the Attach file paperclip icon above the message field, then select Computer.
4. Locate and select the files you want to add, then click Open to attach to the message.
5. Once you’re ready to send, press Enter or Return on your keyboard or click the Send icon
to send your message.
to send your message.
Attaching a file from Google Drive
1. Navigate to Message via the left-hand navigation bar and select a conversation from the
conversation list.
conversation list.
2. Draft your message in the message field (optional).
3. Click the Attach file paperclip icon above the message field, then select Google Drive.
4. A window will appear, informing you that you must give RingCentral permission to access
your files and remind you to enable pop-ups in your browser. Click OK to continue.
your files and remind you to enable pop-ups in your browser. Click OK to continue.
5. Choose the Google account from which you’d like to import your files.
6. Log in to your Google account.
7. If this is your first time importing files from Google Drive, you will be prompted to give
RingCentral permission to access your Google account. Click Allow to continue.
RingCentral permission to access your Google account. Click Allow to continue.
8. Locate and click on the file(s) from your Google Drive you’d like to attach to the message.
9. Click Select to attach the file(s).
10. Once you’re ready to send your message, press Enter or Return on your keyboard or
click the Send icon.
click the Send icon.
Attaching files from OneDrive/SharePoint
1. Navigate to Message via the left-hand navigation bar and select a conversation from the conversation list.
2. Draft your message in the message field (optional).
3. Click the Attach file paperclip icon above the message field, and select
OneDrive/SharePoint.
OneDrive/SharePoint.
4. A window will appear, informing you that you must give RingCentral permission to access
your files and remind you to enable pop-ups in your browser. Click OK to continue.
your files and remind you to enable pop-ups in your browser. Click OK to continue.
5. Log in to your Microsoft account that you created for OneDrive/SharePoint.
6. If this is your first time importing files from OneDrive/SharePoint, you will be prompted
to give RingCentral permission to access your Microsoft account. Click Yes to continue.
to give RingCentral permission to access your Microsoft account. Click Yes to continue.
7. Locate, select, and open the file(s) from your cloud storage to attach to the message.
8. Click Open to attach the file(s).
9. Once you’re ready to send your message, press Enter or Return on your keyboard or click
the Send icon.
the Send icon.
Attaching a file from Dropbox
1. Navigate to Messages via the left-hand navigation bar and open a conversation.
2. Draft your message in the message field (optional).
3. Click the Attach file paperclip icon above the message field, and select Dropbox.
4. A window will appear, informing you that you must give RingCentral permission to access
your files and remind you to enable pop-ups in your browser. Click OK to continue.
your files and remind you to enable pop-ups in your browser. Click OK to continue.
5. Sign in to your Dropbox account. Options include signing in with Google, Apple, or using
your email address.
your email address.
6. Locate and click the file(s) from Dropbox that you want to attach to the message.
7. Click Choose to attach the file(s).
8. Once you’re ready to send your message, press Enter or Return on your keyboard or click
the Send icon.
the Send icon.
Note: While attachments from Google Drive, OneDrive/SharePoint, and Dropbox will appear as a thumbnail, you have the option to view that file in your browser.
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