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Converting a group to a team in the RingCentral app
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Groups and teams are similar in that they are a conversation with a group of users, but they do have some differences as well. A team is a great place to have a conversation around a specific task, project, or topic, while groups are used for more ad-hoc messages, similar to direct messages.
There may be times where you start a group conversation and realize that it’s better suited as a team. In situations like this, instead of creating an entirely new team and losing your conversation history from the group, you can convert that existing group into a team. This allows you to keep your conversation history.
Note: When you add a user to a group, a new group will be created and the conversation history will not show.
Converting a group to a team for desktop or web
1. Navigate to Message via the left-hand navigation bar.
2. Select a group conversation from the conversation list.
3. Click the More icon in the right-hand corner of the conversation header bar.
4. Select the Convert to team option from the dropdown menu to open the Convert to team window.
5. Give the team a name via the Team name field.
6. Select Convert to team.
Once you’ve converted a group to a team, that team will appear under the Teams section in the conversation list. You can make any changes to the team’s setting via the team’s profile. Visit Understanding a team's profile in the RingCentral app desktop and web to learn more.
Converting a group to a team for mobile
- Navigate to Message via the bottom menu bar.
- Select a conversation under the Direct tab.
- Tap on the group’s name at the top of the message thread.
- Tap the gear icon in the top right corner.
- Select Convert to team.
- Tap Continue.
- Provide the team’s name in the Team name field.
- Tap Team type, then select Private (invite only), or Public (visible to any co-worker) in the dropdown menu
- Tap the check mark at top right to convert the group to a team.
Once you’ve converted a group to a team, that team will appear under the Teams tab in the Message menu. You can make any changes to the team’s setting via the team’s profile.
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