Desktop & web

Making a call in the RingCentral app desktop and web 
| RingCentral app

Last updated on November 02, 2021
You can make a call right within the RingCentral app to other users in your organization, and if your extension has a DigitalLine, you can also make outgoing calls to external phone numbers. In order to use this feature, your app administrators must first enable phone features at the account level

Starting a call using the dial pad

  1. Click the Dial pad icon at top right in the app.
  2. Leave the default Caller ID or select a new number in the Call from dropdown list.
  3. Enter a number in the dial pad and dial the number in one of two ways:
    1. Type a name or phone number of the person you’d like to call to populate a list of options. 
      1.     i. Select the contact you’d like to dial to start a call.
    2. Manually press the keys on the dial pad to dial a number. 
      1.     i. Click the call button to start the call.
View of the dial pad
There are several other ways you can make a call in the RingCentral app.
  • Selecting the Dial pad icon at top right.
  • Hovering over the Call History section via the Phone menu and selecting the Start call plus button that appears at far right.
Start a call
  • Clicking on the Phone icon anywhere within the app.
Make a call with phone icon
  • Placing a call through the Recent calls clock icon.
Make a call on recent calls
  • Using the Make a call button.
Make a call button location.

Change your outbound Caller ID

  1. Click the Call from dropdown menu to select from the list of available Caller IDs. 
  2. To change the default Caller ID, go to the Settings > Phone > Caller ID menu of the RingCentral app.
Change outbound caller id
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