Desktop & web

Managing faxes in the RingCentral app desktop and
web | RingCentral app

Introduction to the RingCentral app

Handling Failed Faxes

Once you’ve sent a fax or received one from someone else, you can view it by navigating to the Fax menu via the left-hand navigation bar. Here, you can view either all faxes, sent faxes, received faxes, or failed faxes.

Viewing your faxes

When you’re viewing a list of faxes, each entry displays the fax recipient’s name, number, and the fax’s status. If you hover your mouse over that fax, a series of icons will appear at far right, which you can interact with to perform specific actions on that fax.

Understanding the status of a fax

When you send or receive a fax, that fax will have one of the following statuses:
View fax status
  • Submitted: These faxes have been sent but not yet received. When a fax is in this state, you can still cancel it via the Cancel x icon that appears at far right when you hover over that fax.
  • Sent: These are faxes that have been delivered to the recipient.
  • Received: These are faxes that have been sent to you and you have received.
  • Failed: These are faxes that have failed to send due to technical issues.

Managing submitted faxes

If a fax has the Submitted status, this can mean that either a fax is being sent but not yet processed, or has already been sent and is currently being processed on the other side. 
 
When a fax is submitted but not yet processed, it is still waiting to be prepared by the server.
 
Note: Once a fax is submitted and processed, that fax has been successfully sent to the server and is waiting in the queue to be sent to the given recipient. Faxes that have been submitted and processed will show the number of fax pages beneath their status. 
 
You can find submitted faxes either in the All faxes or Sent page via the Fax menu. When you hover over a submitted fax, a series of icons will appear at far right that you can select to perform one of the following actions:
Manage fax in submitted status
  • View: Click the eye icon to preview the fax.
  • Download: Click the downward arrow to download the fax.
  • Forward: Click the right-pointing arrow to forward the fax to another contact. This opens the New fax window, where you can make any necessary changes before forwarding the fax.
  • Cancel: Select the x icon to cancel sending that fax.
Note: If a fax has been submitted but not processed, they will only have the option to cancel that fax.

Managing sent faxes

If a fax has the Sent status, you have sent a fax, and it has been received by the recipient. Sent faxes can be found in the Sent page via the Fax menu. When you hover over a sent fax, a series of icons will appear at far right that you can select to perform one of the following actions:
Manage sent fax
  • View: Click the eye icon to preview the fax.
  • Download: Click the downward arrow to download the fax. 
  • Forward: Click the right-pointing arrow to forward the fax to another contact. This will open the New fax window, where you can make any necessary changes before forwarding the fax.
  • Resend: Click the looping arrows icon to resend the fax.
  • Delete: Select the trash can icon to delete the fax.
Note: Some of the options mentioned above may appear beneath the More menu. Select this icon to reveal a list of additional options.

Managing received faxes

Received faxes can be found in the Received page via the Fax menu. When you hover over a received fax, a series of icons will appear at far right that you can select to perform one of the following actions:
Manage received fax
  • Add Contact: Click the head icon to add the sender as contact.
  • View: Click the eye icon to preview the fax.
  • Download: Click the downward arrow to download the fax. 
  • Forward: Click the right-pointing arrow to forward the fax to another contact. This will open the New fax window, where you can make any necessary changes before forwarding the fax.
  • Mark as read/unread: Click the flag icon to mark the fax as read or unread.
  • Block number: Select this option to block the phone number associated with the sent fax.
  • Delete: Select this option to delete the fax.
Note: Some of the options mentioned above may appear beneath the More menu. Select this icon to reveal a list of additional options.

Managing failed faxes

If a fax has the Failed status, that means that the fax has failed to send. Failed sent faxes can be found in the Failed page via the Fax menu. When you hover over a failed fax, a series of icons will appear at far right that you can select to perform one of the following actions:
Manage failed fax
  • Add Contact: Click the head icon to add the sender as contact.
  • Resend: Click the looping arrows icon to resend the failed fax.
  • Delete: Click the trash can icon to delete the failed fax.
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