Desktop & web
Sending a text message in the RingCentral app desktop
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Last updated on January 26, 2022
RingCentral App for Desktop: Sending Text Messages
The RingCentral app lets you send text messages to your co-workers or any numbers outside your company if you have a direct RingCentral number assigned to your extension. You can also view those text messages at any time right within the app by navigating to the Text menu via the left-hand navigation bar.
There are several ways you can send a text message in the RingCentral app, including the following:
- Send a text message via the New actions plus button at the top right.
- Send a text message via the Send new text quick creation button in the Text menu.
- Anywhere you see the Text chat bubble icon.
When you send a text message, you can send it to multiple people either separately or as a group text. For this article, we’ll review how you can send a text message to one person using some of the methods mentioned above. To learn more about group text messages, visit Sending a group text message in the RingCentral app.
Finally, you will also have the option to attach a file or insert an emoji into a text message. However, if you’d like to attach a file to a text message, you can only attach a file from your computer.
Sending a text message
Sending a text via the New actions plus button
One way you can send a text message is via the New actions plus button. To send a text message using this method, follow these steps:
- Click the New actions plus button located at top right.
- Select Send new text from the dropdown menu.
- If you have several Caller IDs assigned to you, click inside the Text from field and select the Caller ID you’d like the text to come from.
- Enter the name or phone number of the person you’d like to text in the To field.
- Click the Next button to navigate to the text message conversation.
- Draft a message in the message field at the bottom of the app.
- Send the text message by pressing Enter or Return on your keyboard.
Viewing text messages
Once you have sent or received a text message, the message will appear in the Text menu in the left-hand navigation bar, organized by the most recent conversations at the top of the list.
Text message conversations are displayed similar to messages via the Message menu. Once you select a text message conversation, the entire message thread will appear in the center pane with a message field at the bottom of the app.
At far right, you’ll find the conversation details pane that contains a list of contacts included in a text message conversation.
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