Mobile

Updating your emergency response location in
the RingCentral app mobile | RingCentral app

Note: Previously the RingCentral app supported the configuration of a single emergency location. To support changes in the law, RingCentral is rolling out support for configurable emergency response locations. While these locations can be configured in your online account, the rollout of this functionality for the RingCentral client applications will follow this schedule:
  • For US digital lines, the first phase of the rollout hides all emergency response locations in the RingCentral app and 911 calls are automatically sent to the National Emergency Call Center. After Q1 2022, RingCentral will add location awareness for compatible apps, and the emergency response location list will become visible as described in this article.
  • For non-US digital lines, the emergency response locations will be available for selection.

Personal and company emergency response locations

Update your current physical address with the RingCentral app for emergency calls. Your personal and company emergency response locations will be visible under this section. These addresses are used to dispatch emergency responders when you make an emergency call. If you don’t provide an emergency response location, you will be limited to making calls only to extensions in your organization. You can define your own emergency response locations, up to a maximum of 20 locations. Your personal emergency response locations might be a home office, a hotel or any company location where the administrator may not have defined a common shared emergency response location.

Updating your emergency response location

  1. For iOS, tap the profile photo. For android, tap the More menu icon at top left.
  2. Go to Settings.
  3. Tap Phone then, scroll down to select Emergency location.
  4. Tap RingCentral Phone app or your existing device, then tap the Emergency response location field.
  5. Select an existing location or add a new location:
    1. To select an existing location, choose a company or personal emergency response location.
    2. To add a new location, click the Add emergency location and enter a nickname and address.
  6. Tap the Confirm button at top right to finish making your changes.
Please note that only users with DigitalLines can make outgoing calls to external numbers and will have the option to change their emergency response location in the Settings menu. To learn more, see Phone Numbers - RingCentral DigitalLine Overview.
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