Agents can choose to access the Inbox from a mobile device. Agents who do not regularly use a desktop machine — such as in retail shops, branch offices, or hospitality — may use this feature. Supported mobile devices have a screen resolution of 360 x 767 pixels and operate in portrait orientation only. Supported browsers are the latest versions of Chrome and Safari on iOS, or the latest version of Chrome on Android.
The navigation and message actions in the Inbox are performed on mobile devices using similar controls as compared to the standard browser interface described in Managing messages in Inbox
. This article shows the elements of the Inbox when viewed from a mobile device. It describes navigational differences and feature limitations in search, message management, and attachments support. The differences include: