The Channel groups page gives you insight into your default channel groups, asynchronous and real-time. In this view, you can see the number of interactions that are awaiting, created, completed, and undelivered, and you can also see the details about each interaction.
You may want to inspect an interaction when you see that new interactions arrive and remain in an awaiting status. You can also inspect other interactions. To do this, navigate to Supervision > Channel groups via the left-hand navigation bar. Click on the eye icon to reveal the interaction inspector window. You can now inspect or transfer an interaction.